Category Archives: Sourcing Change Management

More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience

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80% of outsourcing relationships fail to deliver collaborative value... so what can we do?

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Too many of today's services relationships are just not set up to be collaborative ventures

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Why we mustn't make the same mistakes with RPA that we made with BPO

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RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your business

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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The 2016 HfS Autonomics Premier League Table

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Automation: Flavor of the month or disease of the decade?

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45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new value

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Finance talent: automation skills now trumping analytics skills

Need for Automation skills in F&A increasing

If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterprise

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Rohit's rhetoric

Rohit Kapoor is Vice Chairman and CEO EXL (Click for bio)

EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's story

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The HfS 2016 Blueprint Research Agenda ...at your service

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The analyst industry's most ambitious 2016 research agenda

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HfS brings O'Brien's brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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