Category Archives: Sourcing Change Management

Announcing the "HfS 25"... where the industry's premier sourcing leaders are gathering

Announcing the "HfS 25"... where the industry's premier sourcing leaders are gathering

Today, we're delighted to announce the official unveiling of the "HfS 25" - a collecti0n of 25 sourcing leaders that will work behind closed doors with us to help define our industry, the like of which hasn't been done before. HfS Research is pulling together experiences from the leading minds who live and breathe sourcing everyday. And what surprised us, when we reached out to sourcing leaders in the HfS network, was the sheer enthusiasm with which they wanted to be part of this group - they want to get out and network, share ideas, meet peers in other organization, and add their tuppence to the future direction our industry is taking.

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Outsourcing: no fun for the soon forgotten

Outsourcing: no fun for the soon forgotten

Outsourcing is the only business change I know where employees are told their jobs are moving offshore, yet they are expected be good really sports and continue to process checks/answer calls/manage claims until the day they are escorted out the door, personal effects in arms. And our managers think their “restructuring” tasks are over, and it’s on to making sure the transition doesn’t go pear-shaped.

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The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage

The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage

The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it's impact on the value of the current IT department.

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Deborah Kops, delightful doyenne and describer, joins the HfS research family

Deborah Kops, HfS Contributing Analyst

Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS Research

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Innovation in BPO purgatory, Part III: the escape route

Innovation in BPO purgatory, Part III: the escape route

When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.

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Innovation in BPO purgatory, Part II: Enterprise buyers are blaming themselves for innovation failure

Innovation in BPO purgatory, Part II: Enterprise buyers are blaming themselves for innovation failure

It is abundantly clear that enterprises buyers recognize that the blame lies a lot more in their camp than their provider's, with well over a third citing poor change management and communications as a great concern, coupled with the fact that their current governance team has little juice internally to drive an innovation agenda.

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