Category Archives: Sourcing Change Management

Where have all the consultants gone?

Where have all the consultants gone?

You’re probably not aware of a very subtle, but tectonic shift going on in the business process outsourcing industry which has implications for all those things that we all tout as benefits of sourcing—innovation, deep domain experience, true client partnerships

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Want to get innovative? Then give your staff a sense of purpose...

The hidden truths behind what really motivates us

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HfS Podcast: Dawn Evans and Phil Fersht discuss the new HfS/SIG partnership

HfS and SIG form partnership

HfS Research VP of Marketing Mark Reed-Edwards got together with HfS Founder and CEO Phil Fersht and Dawn Evans, President and CEO of Sourcing Interests Group, to discuss the new groundbreaking industry research and networking partnership announced on March 8.

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Welcome to Networking 2.0 - HfS and SIG are moving the needle for the sourcing industry

HfS and SIG Ink Partnership

The biggest issue in today's sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.

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So what on earth does the future hold for sourcing advisors?

So what on earth does the future hold for sourcing advisors?

Last week's outsourcing advisory bombshell wedding between KPMG and EquaTerra may well prove to be a turning point in the way buyers are serviced in the future. Management consultants need to have deep experience, knowledge and data on the operational guts of outsourcing, while boutique advisors need to offer a much broader consultative value proposition for clients who are tackling global operational issues. So what on earth does the future hold for sourcing advisors?

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Outsourcing your leadership team: build it... or buy it?

Outsourcing your leadership team: build it... or buy it?

There are similarities between good companies and good football teams: solid staff employees that consistently make the right decisions at the right time. So if you are the helm of a flagging enterprise, should you nurture management talent internally or go to market for it?

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Expecting more from Procurement BPO? SpendMatters and HfS investigate

Jason Busch: Expecting More Cowbell and More from Procurement BPO

The struggle with procurement BPO has typically been the belief that either moving labor from higher to lower cost regions, or re-badging employees from corporate to a BPO provider, would alone be enough to achieve results. To tackle the issue we teamed up with HfS Expert Contributor, Jason Busch of SpendMatters fame. Jason also assumes the role of senior advisor for the coveted HfS Single malt Foundation, where he has excelled in his duties.

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Build it, then market it... and then they may come

Build it, then market it... and then they may come

“Build it and they will come” is not a viable approach to achieve shared services scale in most organizations. Business line stakeholders may not perceive a burning platform for change, fear loss of control, believe that their back offices are too integral to the creation of their profit margin, have other options such as outsourcing on their own, or remember a similar initiative way back when that, in their minds, was a dismal failure. Think of selling shared services as getting friends to eat sushi...

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Happy Sourcing Change year: first fix what is inexcusable and downright awful

Happy Sourcing Change year:  first fix what is inexcusable and downright awful

HfS are forecasting a meteorologist’s dream for the sourcing industry— high pressure combinations of Cowboys and Indians, a blizzard of new deals, and very Cloud-y days. In the face of these anticipated patterns, how should buyers prepare for the stormy weather that ultimately impacts results for their organizations? Perhaps it’s time to prepare for the change sourcing represents a bit differently. Here are our top five recommendations for staying warm and dry in 2011

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Cloud is changing the future of outsourcing: 1000 organizations have spoken

Cloud is changing the future of outsourcing: 1000 organizations have spoken

Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the Cloud. This is driving a new inflection point in the provisioning of business services, that goes far beyond straightforward outsourcing.

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