Category Archives: Robotic Process Automation

Meet the Fresh Prince of Capgemini... Mike Small

Mike Small is the Global Sales Officer, BPO at Capgemini

Mike Small, Global Sales Officer, BPO at Capgemini talks to Phil Fersht of HfS

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Outsourcing is on life support, with many providers failing to invest in As-a-Service

Legacy Cat

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Provider, provider on the wall, who's delivering Trust for Digital?

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HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm

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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success..... and the problem lies at the top

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Weekend Rant: Let's cut this bullsh*t and have meaningful conversations again (please)

Skeptical

We have to fix our bullsh*t problem, or this industry will fade into irrelevance

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How Robotic Process Automation has become a right dog's breakfast

Dogs Breakfast RPA

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane

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Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations

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Good heavens, it's Liz Evans...

Liz Evans

Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship management

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Hello As-a-Service Economy, goodbye Outsourcing, Part I

As-a-Service

HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing

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HfS unveils the first application testing blueprint report

HfS-Blueprint Report-Application Testing Services_Axis

HfS unveils the first application testing blueprint report

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