Category Archives: Digital Transformation

Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Deconstructing your manual BPO activities for the As-a-Service Economy

Deconstructing your manual BPO activities for the As-a-Service Economy

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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The Ten Tenets Driving the As-a-Service Economy

The Ten Tenets Driving the As-a-Service Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please - Digital is not only changing the way we work, it's improving it

The world of work's just so much more interesting and rewarding today that it was even five years' ago

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Cognizant's CEO Frank D'Souza talks to us about his recent $2.7bn shopping trip

Cognizant's CEO Frank D'Souza talks to us about his recent $2.7bn shopping trip

We grabbed a few minutes with Cognizant's CEO, Frank D'Souza, to talk about why his company made this move

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The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

The powerhouses of global sourcing are meeting in Chicago this Fall… can you really afford not to be there?

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

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Not worried about robots taking your job? This may change your mind...

The Robots Are Here Right Now

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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat

Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.

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