Category: Artificial Intelligence
Seven Golden Recommendations to Reinvent Ourselves for the Generative Enterprise
HFS’ Generative Enterprise articulates the pursuit of AI technologies based on Large Language Models (LLMs) and ChatGPT to reap huge business benefits to organizations in terms of continuously generating new ideas, redefining how work gets done, and disrupting business models steeped in decades of antiquated process and technology. It's critical to prepare ourselves as AI becomes the interface to the Internet - and to physical business.Read More
IBM Watson missed the AI revolution, but Watsonx could become the heartbeat of the Generative Enterprise
IBM unveiled its multi-model and multi-cloud Watsonx to drive AI-first enterprises - what we are calling "The Generative Enterprise" at HFS. IBM is describing the platform as a "full technology stack" for training, tuning, and deploying AI models, including foundation and large language models while ensuring tight data governance controls. In our view, Watsonx is the first enterprise-grade offering to address the Generative Enterprise holistically. Here’s our interpretation of WatsonxRead More
The Metaverse: Reports of ‘meh’ are greatly exaggerated
The Metaverse is so much more than Zuckerburg's stumbling business model; it's the complete immersion of augmented experiences enabled by AI and, ultimately, by Web3.Enterprise leaders should not allow knee-jerk headlines to distract them. The Metaverse is not going away, as proven by the investments continuing to be made and the practices, products, and services being established by leading service providers and consultancies. Your rivals are increasing their investment in the Metaverse. Your choice is between joining them now or scrambling to catch up later. Read More
Concentrix doubles down on Webhelp to dominate traditional call center… despite autonomous CX changing the narrative
With Concentrix's mammoth acquisition of Webhelp, has the $125 billion world of call centers really become so dull that the only thing left to talk about is who’s the biggest?Traditional call center services are extremely ripe for disruption, with huge costs to be saved with the smart deployment of autonomous technologies. There are ample opportunities for tech-capable service providers to attack the CX space with digital offerings that are not dependent on voice-based butts-on-seats. So where's the real value in this 'traditional' acquisition for Concentrrix?Read More
HFS Horizons: Digital Engineering Service Providers, 2023
The HFS Horizons: Digital Engineering Service Providers, 2023 report examines service providers’ roles in digital engineering aligning enterprise objectives with service provider value. We assessed 25 service providers across their value propositions (the why), execution and innovation capabilities (the what), go-to-market strategy (the how), and market impact criteria (the so what) to best understand and plot the value they offer to their digital engineering clients.Read More
HFS launches large language search capability to revolutionize research access
HFS Research, the leading analyst firm focused on the autonomous enterprise, today unveiled the first analyst search capability based on Generative Pre-trained Transformer 4 (GPT-4) to search the HFS Web.Read More
One clear process intelligence market leader emerges
The 'HFS Horizons Process Intelligence Products 2023' evaluates leading process mining and task mining vendors’ capabilities. Process intelligence products have the potential to help enterprises significantly impact operations and tackle technical and process debt.Read More
We can believe whatever we choose to believe, and be whatever we want to be… with ChatGPT
We can believe whatever we choose to believe and be whatever we want to be... with ChatGPTAnything can be modified to suit our agendas. Reality is optional, folks 😉Read More
Redefining leadership roles is critical to be an effective Autonomous Enterprise
A strong governance capability has the talent, tech infrastructure, automation, and AI to deliver the data that will drive success with minimal manual interventions that impede progress and speed. The ultimate goal of an autonomous enterprise allows us humans to remove ourselves from some parts of the system so that we can make continuous improvements to the ecosystem as a whole.What are the leadership roles needed to understand the data they need? How can we build the right internal teams and external partnerships to support an autonomous enterprise? And how can we design smart governance to manage key decisions faster with some degree of confidence? Read More
2023 is the year of ‘The Autonomous Enterprise’ as economics trigger change
Inflation-driven pressures will likely culminate in a huge wave of job reductions, sparking the demand for autonomous technologies to fill the voidRead More