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Services-as-Software threatens to kill off BPO specialists as WNS eyes Capgemini as a strategic exit partner
As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed "Services-as-Software".Read More
Trump’s tariffs will rattle the foundations of the global IT services industry to its core
The focus of a lot of US business is going to be squarely on cost reduction, and this will have a direct impact on the global IT services industry. This will result in a double whammy hit for the India-dependent service providers and consultancies as US firms will be incentivized to reshore services work back to the US, and also to invest more heavily in AI to reduce reliance on support staff in areas like application development and business services.Read More
AI, tariffs and de-globalization could drive services creation in the US
Suddenly, we find ourselves in a world where moving work around the world carries a lot more risk... and cost. The changing nature of the US workforce supports the possibility of services coming to the US as anxious businesses look to get ahead of global risk and uncertainty. Only a fool would ignore the magnitude of what is happening in our geopolitical landscape. Read More
Industry Cloud must be about value creation, not re-badging IP… Unveiling the HFS Industry Cloud Continuum
Many hyperscalers and service providers are merely repackaging and rebadging existing IP and marketing it as “Industry Cloud.” However, at HFS we believe Industry Cloud can become the Holy Grail for Cloud-native transformation, but only if the focus is on new business models and value chain disruption.Read More
ERM, EY, IBM, Accenture, and Capgemini tip-top the HFS Sustainability Top 10
I sat down with Josh Matthews, our Practice Leader for sustainability, to dig into the results from this new research.Read More
Our world is spiralling out of control… we must be a bit smarter to get through this
All the excesses of the past 14 years are converging into a maelstrom of converging dynamics – the likes of which we have never experienced in such a worrying combination. The post-pandemic growth bubble has burst and we must open our eyes to the new reality of our business environment. Anyone who claims they can see what the world will look like in a year simply isn’t human. Or isn’t a robot either… We must recognize these are highly abnormal times and grind through them.Read More
