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TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow
As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGIRead More
Industry analysts: a new world order is already coming
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already hasRead More
Why the Indian W-I-T-C-H providers have yet to break the IT Services Top Ten
It would be easy to forgive anyone for assuming that the Indian services majors Wipro, Infosys, TCS, Cognizant and HCL (aka the "WITCH" providers) are dominating the global battle for services supremacy, given the hype that surrounds India’s dynamic IT outsourcing economy. However, In spite of their impressive growth over the past ten years, none of the WITCH providers have yet to make the HfS Top 10 of global IT services firms, despite dominating the application development and management businesRead More
Day One at the HR Technology Conference in Chicago…Who are these people and what are they doing here?
And now over to Chicago, where HfS roving analyst Peter Ackerson is trying to fathom what on earth is going on in the world of HR technologyRead More
Merriam-Webster to remove the term Outsourcing for IT and Business Services
Pressure from buyers to create more accurate terminology for what we commonly, but incorrectly, term as "outsourcing" for IT and business processes has spurred dictionary publisher, Merriam-Webster, to remove the term in their next editionRead More
Announcing the HfS 50 Sourcing Blueprint Sessions
This is going to be a defining two-day working session for power-brokers of the outsourcing industry, where leading buyers of both ITO and BPO services will confront today's critical issues impacting outsourcing, to establish a Blueprint for the industry in 2015. And this time, we will have a vendor/buyer face-off session where leaders from six of the major service providers will join the debate.Read More
Satisfying customers’ needs profitably: can marketing BPO revive marketeers?
CMOs have it tough today, whichever geography or market you look at. They’re stretching dollars for myriad activities in a function that’s undergoing major change. HfS Research's Reetika Joshi discusses her new report "Marketing BPO Services: Solving the CMO’s Dilemma"Read More
Is the outsourcing industry really still that clueless about cultural issues? Or high time to change that record…
In Brandi Moore’s “painful” interpretation of the joint research we did with Softek about Latin America as a sourcing destination, she manages to disparage an entire industry, ignore the facts, offer tired examples as brilliant self-aggrandizement, and demonstrate a poor understanding of her supposed field of expertise (culture). We often take a tongue-in-cheek approach to our coverage here, but we take the accuracy of our research and reporting very seriously.Read More
Mercercare: the answer to Obamacare?
Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.Read More
The truth about Latin American outsourcing…
Today's piece in CIO - "IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You" - sparked some further thinking from HfS analyst Esteban Herrera: The truth about Latin American OutsourcingRead More
