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Phil Fersht, Founder and Chief Executive Officer
As Chief Executive Officer of Horses for Sources, Phil oversees all research, social media and operational areas of Horses, and is heavily involved with advising clients and driving the research agenda. His specialist coverage areas include finance, HR and supply chain BPO, and he also focuses on industry issues and the convergence of BPO, SaaS and Cloud in a business utility context. Read More
Phil Hassey, Contributing Analyst, Asia/Pacific BPO Strategies
Phil Hassey is a respected veteran services analyst, based in Sydney Australia, who contributes regularly to HfS Research's coverage of Asia/Pacific Business Process Outsourcing trends and dynamics.Read More
The great analyst firewall: will banning analysts from blogging damage the traditional research business, or help create an entirely new one?
The technology and services industry is desperately searching for its mojo, and analysts can help provide the catalyst. Muzzling their views by keeping them from using social-media channels is a worrysome trend Read More
How a twenty-year-old Is forcing enterprises to rethink automation
David Cushman, Executive Research Leader at HFS Research, speaks with 20-year-old prodigy Brayden Levangie, founder of Levangie Labs about building a “cognitive architecture”... a platform delivering genuinely autonomous agents that can learn, reason, and act in the world.Read More
Why the analyst advisor industry is getting obliterated by AI… and how to save it
The analyst and advisor industries, reliant on IP and research to market their products, are in serious trouble, and many firms will cease to exist in a couple of years. What's really worrying is the recent speed of development with AI platforms, agentic software, and LLMs, which is, quite frankly, making the use of analysts and advisors increasingly irrelevant.Read More
Francis chances with HFS!
We are thrilled to announce a significant addition to the HFS Research team, as we welcome Francis Carden as our new Chief Technology Evangelist. Francis brings with him a wealth of experience and expertise that will undoubtedly enhance our capabilities and benefit our clients.Francis brings four decades of invaluable experience in the realm of software automation, having co-founded successful companies such as Pixel Innovations and OpenSpan. In 2016, Pega acquired OpenSpan to launch its RPA capabilities, and Francis led Pega's digital automation and robotics business.Read More
A $600+ billion new services market going begging for attention
The growth of enrollment in self-insured employer plans holds the tremendous promise of systemic change in US healthcare without the drama of national politics. It opens new opportunities for service providers, technology enablers, and consumers. It will unleash new business models, better health outcomes, and potentially address the runaway train of healthcare costs.Read More
Accenture, IBM, Capgemini and Wipro lead the first application services Top 10
This Top 10 research is based on interviews with 300 enterprise clients of IT services from the Global 2000Read More
You just can’t lose… with Chris Boos. Time for an AI reality check
Phil Fersht talks to arago Founder and CEO Hans-Christian BoosRead More
