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Another “SRO” Crowd for an AI Presentation, But at a Payroll Conference?
Back-office corporate functions such as payroll are in fact fertile ground for RPA and intelligent automation overall, given the preponderance of recurring manual tasks and transactions not dependent on person-to-person interaction. Read More
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Recessions destroy jobs not robots
The largest inhibitor to the continued digital transformation of businesses and whole industries is, and will continue to be, a lack of skills Read More
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Gartner: 96% of customers are getting real value from RPA? Really?
Why is Gartner hyping RPA beyond all realms of reality? Read More
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Here Cometh Cognitive Procurement with SAP Ariba and IBM joining forces
We are now seeing real commercial business applications getting serious about their cognitive potential, with the new announcement of SAP Ariba and IBM joining forces to cognify contracting and sourcing processes, as a start. Read More
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Facing A Perfect Storm of Disruption. How is the Utility Industry Dealing with Existential Challenges?
In the HfS Blueprint Report for Utility Operations, we take a close look at how you can better find support for business model creation, IT/OT integration and customer experience improvement in engagements. Read More
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The FORA Council has assembled the industry’s leading minds in cognitive automation
HfS announces the first tranche of industry robo dignitaries to air their voices at the inaugural council session in Chicago this September Read More
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Stop sawing that plank with a fish: An RPA 101
While the parameters of the conversation were broad, there are four key takeaways that I’d be happy to share with you. Read More
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Transforming the Digital Customer Experience—Four Ways to Move from Theory to Practice
Key themes that customer experience oriented companies can take away as they look to implement customer experience strategies within their organizations and in conjunction with their service providers Read More
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A Moment of Transformation with the “New Sitel”
Here’s what I learned as one of the analyst community members that spent time with Sitel executives and 70+ clients and prospects at its 2017 Miami Analyst Day and corresponding Customer Summit this week Read More
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WannaCry emphasises the dire need for automation and cognitive in security
Too often, standards aren’t keeping up with the changing threat landscape - you’ll never collect the necessary data manually. Your automation investments must involve analytics to find patterns in the data so your team can take appropriate next steps Read More
