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The Robotic Process Automation market will reach $443 million this year
HfS unveils the first precision market size and forecast for Robotic Process Automation (RPA) solutions Read More
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Fractal plugs consulting gap with 4i acquisition
In the last few years, Fractal Analytics’ has aligned resources towards a long-term growth strategy focused on high-touch client interactions and machine learning and AI technology-led solutions. Read More
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Not-So-Elementary Considerations For IBM Watson Services Buyers
Watson requires thorough experimentation, risk/opportunity assessment, project prioritization, steep learning curves on skills development, and above all, education and and change management for the employee/customer base that is involved in the process. Read More
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Welcome back to the analyst community, Saurabh Gupta
Saurabh Gupta joins HfS Research as Chief Strategy Officer, leading the global research analyst team Read More
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Training for jobs that don’t yet exist: the AT&T story
How AT&T has been taking steps for the last two years to create the very workforce it needs to achieve its vision Read More
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HGS Doubles Down on “Digi”
HGS focuses on a suite of solutions aimed at finding the right balance between digital and traditional customer engagement for a unified customer experience. Read More
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Dodge Digital Disaster: Get Your Back Office Ducks in a Row
ESM is just one fundamental of the Digital OneOffice™ framework. A stop on a much larger journey to truly embrace digital transformation. Read More
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Standards in automation? There’s only one Lee in the IEEE…
HfS analyst Phil Fersht sits down with IEEE automation stud Lee Coulter to talk about industry standards and de-mystifying the automation hype Read More
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Blockchain’s Potential To Overturn The Way We Operate The BackOffice
Intra-company processes present an interesting use case for blockchain, although they don’t actually have many of the common characteristics of the most popular use cases. Why? Read More
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How EXL is taking a “grassroots” approach for incremental digital transformation – for itself and clients
EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there. Read More
