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  • The Cambridge University FORA Summit recap…

    July 31, 2018 | Phil Fersht

    Impressions from the HFS FORA Summit in Cambridge Read More

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  • It’s time to give these poor Millennials a break

    July 28, 2018 | Phil Fersht

    HfS analyst Ollie O'Donoghue, a proud representative of the Millennial race, lets loose with a staunch defense of his species Read More

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  • Clear communication to leadership has never been more critical in today’s business environment

    July 24, 2018 | Phil Fersht

    Clear communication to leadership has never been more critical in today's business environment Read More

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  • Is Syntel worth $3.4bn? And does this bring Atos to the adult’s table?

    July 23, 2018 | Phil Fersht, Ollie O’Donoghue

    HFS analysts Phil Fersht, Jamie Snowdon and Ollie O'Donoghue lift the lid of why Atos paid $3.4bn for Syntel Read More

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  • Who needs a digital strategy to reinvent themselves…

    July 23, 2018 | Phil Fersht

    Read More

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  • HfS slam dunks with Stevie!

    July 16, 2018 | Phil Fersht

    HfS is delighted to welcome Steve Dunkerley to lead the FORA leadership roundtables and summits Read More

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  • Why AA’s investment windfall locks up the RPA market for the Big Three

    July 02, 2018 | Phil Fersht

    There are three established leaders at the front of the RPA market and investors are convinced that RPA is the start of something much bigger for enterprises Read More

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  • Concentrix gets up close and personal with Teleperformance with its Convergys acquisition

    June 29, 2018 | Phil Fersht, Melissa O'Brien

    Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled up Read More

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  • The definitive RPA product benchmarks: The overall picture across 359 superusers

    June 24, 2018 | Phil Fersht

    HfS interviewed 359 super-users of RPA products (enterprises, advisors and service providers) across 40+ customer experience dimensions across the following 6 key dimensions Read More

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  • You just can’t lose… with Chris Boos. Time for an AI reality check

    June 22, 2018 | Phil Fersht

    Phil Fersht talks to arago Founder and CEO Hans-Christian Boos Read More

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