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  • New HFS Horizons Report! Healthcare Payer Service Providers are all about the right fit

    December 08, 2022 | Rohan Kulkarni, Mayank Madhur

    In October 2022, HFS said goodbye to the Top 10s and welcomed HFS Horizons, a forward-looking construct to evaluate service providers. Our first industry focused horizon report is the healthcare payer service provider report that was published in November 2022. This report helps healthcare enterprise buyers make high-confidence buying and partnering decisions in the context of the specific challenges they are attempting to address.  Read More

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  • re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy

    December 05, 2022 | Phil Fersht, Joel Martin, Tom Reuner

    AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment. Read More

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  • The OneOffice Data Cycle: Data is your strategy, automation your mindset, AI your autonomy

    November 28, 2022 | Phil Fersht

    To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing. Read More

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  • Outsourcing will shine or fail as we combat this global assault on our stability

    November 24, 2022 | Phil Fersht

    There has never been a time when third-party help has been so badly needed to help businesses drowning in spiraling wages and energy costs, crippled by attrition, tormented by cyber criminals, and desperately needing the skills and capabilities just to keep their business operations functioning. Read More

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  • The HFS Horizons revolution kicks off with Cloud Native Transformation

    November 04, 2022 | Tom Reuner, Martin Gabriel, Phil Fersht, Saurabh Gupta

    At HFS, we have redefined how we evaluate service providers and tech suppliers to reflect the value ambitious enterprises demand in today’s business environment with our new HFS Horizons. Now we're excited to share the first-ever Horizons Report — on Cloud Native Transformation.Cloud Native Horizons aligns the performance of today’s service providers with driving the functional building blocks of technology transformation (Horizon 1), creating the business transformation experiences their clients enjoy (Horizon 2), and the Cloud Native synergies their clients are developing across their ecosystem partners to create new sources of value (Horizon 3). Read More

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  • Automation doesn’t dictate why we do things; It must dictate how we do them

    October 29, 2022 | Phil Fersht

    10 years since HFS introduced RPA to the industry, and we’re finally focusing on automation as a value-lever that drives business outcomes.  The pandemic has shifted the automation focus from creating efficiencies in the back office to delivering immediate business impact, where talent shortages can be overcome, where digital workflows can operate despite broken supply chains, and where businesses can function effectively in their virtual and hyperconnected ecosystems. Read More

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  • Employees are bored and fearless to move, but see real potential if their leaders realize its no longer 2005

    October 26, 2022 | Phil Fersht

    Service provider leaders must get their heads out of the sand and challenge both their clients and their staff to raise the value of their partnerships. The problem ultimately lies with bad leadership, not bad working attitudes. Read More

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  • HFS makes a dash for the Ash… Ashish Chaturvedi joins the analyst dream team

    October 18, 2022 | Phil Fersht

    Ashish Chaturvedi is taking on a global Practice Leader role for HFS Research, based out of Bangalore, where he previously worked as a Principal Analyst and Program Lead for sourcing advisor ISG Read More

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  • Goodbye Top Ten and Hello HFS Horizons!

    October 03, 2022 | Phil Fersht, Saurabh Gupta

    We are unveiling "HFS Horizons" to align the performance of service providers and tech suppliers with the outcomes they help their clients define, the great experiences their clients enjoy, and the synergies their clients are developing across their ecosystem partners to create new sources of value. Read More

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  • Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats

    September 27, 2022 | Phil Fersht, Saurabh Gupta

    Today's current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach. Read More

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