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  • Ten tectonic reasons why the shift to ChatGPT-4 from ChatGPT-3.5 will change your world

    June 23, 2023 | Phil Fersht

    Overnight, you have been gifted with software providing an incredible ability to generate human-like text, understand and respond to queries, perform simple tasks, and even hold a conversation. When you fully immerse yourself in GPT-4, you'll quickly see how rapidly the errors of the previous version have been ironed out with some significant performance improvements. Read More

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  • Are you providing services for the Generative Enterprise? HFS is researching who’s got what it takes

    June 22, 2023 | Phil Fersht, David Cushman

    HFS is launching the industry’s first competitive analysis of professional services firms and the value they are creating with enterprise clients with the adoption and experimentation of generative AI tech. Read More

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  • ServiceNow can become the digital foundation of the Generative Enterprise™

    June 20, 2023 | Tom Reuner, Phil Fersht

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  • Why lazy transactional lawyers should be very scared of GPT-4

    June 10, 2023 | Phil Fersht

    In the land of the blind, the one-eyed lawyer will not be king for much longer. ChatGPT is exposing lazy people compared to smart, diligent ones, and lawyers are no exception to the rule – everyone is being held to account by their ability to use LLMs properly and professionally. Read More

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  • Cognizant gets savvy with Ravi to resurrect its mojo at the intersection of industry and technology

    June 04, 2023 | Phil Fersht, Elena Christopher, Joel Martin, Melissa O'Brien

    In its recent past, Cognizant had achieved what most of the industry still fails at today: Everyone understood the “Why Cognizant”, versus just the “what” and the “how”. What had been the poster child for modern offshore-centric outsourcing for a decade and a half has struggled since activist investor Elliot management squeezed the life out of the firm in 2017. Can new CEO Ravi Kumar reinvigorate the firm’s culture while also setting out a new course for growth in the era of The Generative Enterprise? The bookings momentum in 2023 is indicating the firm is on the right track... Read More

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  • AI-washing is taking over humanity…

    June 02, 2023 | Lasse Rindom, Phil Fersht

    Massive public misidentifications are making the AI term both a scapegoat for unpopular job layoffs and a magic hype-wand for vendor marketing, as literally every firm touching technology is launching their "GenAI" suite of offerings on a daily basis. The pressure is on executives, investors, public decision-makers, and influencers to skill-up fast and learn how to approach the AI craze with cunning instead of credulity. Read More

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  • Seven Golden Recommendations to Reinvent Ourselves for the Generative Enterprise

    May 29, 2023 | Phil Fersht

    HFS’ Generative Enterprise articulates the pursuit of AI technologies based on Large Language Models (LLMs) and ChatGPT to reap huge business benefits to organizations in terms of continuously generating new ideas, redefining how work gets done, and disrupting business models steeped in decades of antiquated process and technology. It's critical to prepare ourselves as AI becomes the interface to the Internet - and to physical business. Read More

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  • IBM Watson missed the AI revolution, but Watsonx could become the heartbeat of the Generative Enterprise

    May 10, 2023 | Phil Fersht, Saurabh Gupta

    IBM unveiled its multi-model and multi-cloud Watsonx to drive AI-first enterprises - what we are calling "The Generative Enterprise" at HFS. IBM is describing the platform as a "full technology stack" for training, tuning, and deploying AI models, including foundation and large language models while ensuring tight data governance controls. In our view, Watsonx is the first enterprise-grade offering to address the Generative Enterprise holistically.  Here’s our interpretation of Watsonx Read More

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  • Supply chain customers embrace agility and resilience — HFS Horizons, Supply Chain Services 2023

    May 08, 2023 | Ashish Chaturvedi, Saurabh Gupta, Phil Fersht

    The HFS Horizons report on supply chain services features 18 providers across three Horizons manifesting incremental business value for enterprise clients. Horizon 1 focuses on a linear supply chain driving functional optimization, followed by Horizon 2, which retains the values of Horizon 1 plus drives circular supply chains with end-to-end transformation capabilities, creating unmatched stakeholder experience with a “OneOffice” mindset. At the pinnacle is Horizon 3, which encapsulates all values of previous Horizons plus encompasses a networked and autonomous vision of the supply chain, driving completely new sources of value with a “OneEcosystem” approach. Read More

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  • Another bank bites the dust. Three recommendations to wring opportunity out of this so-called crisis.

    May 04, 2023 | Elena Christopher

    To paraphrase Freddie Mercury, “Another bank bites the dust," and this time it’s First Republic Bank. While there is an undeniable crisis of confidence at play fueled by various macroeconomic factors and exacerbated by the spate of bank failures, crisis begets opportunity for the bold. Here are three recommended actions that growth-minded banks should take immediately to ensure survival at a minimum and potential leadership if done well. Read More

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