Category Archives: Sourcing Locations

The truth about Latin American outsourcing...

The truth about Latin American outsourcing...

Today's piece in CIO - "IT Outsourcing in Latin America: 9 Things Your Vendor Won't Tell You" - sparked some further thinking from HfS analyst Esteban Herrera: The truth about Latin American Outsourcing

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HfS Podcast: Why Latin America? ...And why now?

HfS Podcast: Why Latin America? ...And why now?

HfS VP of Marketing Mark Reed-Edwards got together with Esteban Herrera, HfS COO, and Euan Davis, Managing Director of HfS' European Research Practice get together to discuss the LatAm region and its development in the global sourcing industry.

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New HfS Report: "How Latin America Powers Global IT Delivery"

New HfS Report:  "How Latin America Powers Global IT Delivery"

Latin American strategies underpin global delivery with increasingly mature services: Firms investigating service delivery from the region like the cultural familiarity bred by the influence of the US and Europe. Find out "How Latin America Powers Global IT Delivery" by downloadng our new report.

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Egypt's crisis: where social media threatens global outsourcing

Egypt's crisis:  where social media threatens global outsourcing

When the first response of the government, in times of political crisis, is to shut down the Web, this has a massive impact on the nation's global sourcing infrastructure to support global businesses.

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Latin America: The Next Sourcing Frontier or an Afterthought?

Latin America: The Next Sourcing Frontier or an Afterthought?

We've been encouraged to see many providers paying more than lip service to Latin America as a region for growth and business opportunity. Previously the un-loved stepchild of the outsourcing geographies, Latin America does hold promise for those who approach it the right way—and there is more than one right way to approach it.

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Tread Carefully Through Europe

Tread Carefully Through Europe

Buyers care where their providers are because stability, talent pool, infrastructure and the business and legal environment, determine how successful the relationship is going to be. Central and Eastern Europe is a fragmented region where cost, quality and scale varies.

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Finding a needle in 20 million haystacks: CERN's Computing Grid creates a vision for Cloud Business Services

Finding a needle in 20 million haystacks:  CERN's Computing Grid creates a vision for Cloud Business Services

In order to understand the business potential of Cloud-esque environments to drive innovation, you could do a lot worse than have a look at the scientists who've been using their own version of Cloud for years: Grid Computing. When you get into areas such as particle physics, these folks need all the computing grunt and pooled brain-power they can muster to succeed.

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The hunters and the hunted: Indian BPOs readying for a rebound

The hunters and the hunted: Indian BPOs readying for a rebound

As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market.

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Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?

Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?

Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $10 billion, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resulting in notable client wins such as Bunge and Coca-Cola Enterprises, has helped elevate Cepgemini as a serious contender for global enterprise BPO engagements.

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Today's Asia/Pacific: why smart enterprises no longer view it as one region

Today's Asia/Pacific:  why smart enterprises no longer view it as one region

With much of the US and Europe's economic leaders coming to terms with paying for their years of spending excesses, their financial bail-outs and tethering themseves to basket-case economies, the next decade represents a real shift in the balance of economic power. No longer can enterprise leaders afford to view Asia/Pacific myopically as a single region, requiring a single go-to-market strategy for a "region" that houses 60% of the world's population.

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