Category Archives: Sourcing Locations

HfS ties up with Gutenberg to bring sourcing insight to a mainstream business audience

HfS ties up with Gutenberg to bring sourcing insight to a mainstream business audience

Today marks an exciting day in the development of HfS Research as a global advisory analyst organization - we have selected sourcing and software PR and communications specialist Gutenberg to orchestrate our global research communications to the Americas, European and Indian markets.

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Get sourcing in Sydney this September

Get sourcing in Sydney this September

HfS Research's Phil Hassey will be welcoming Dawn Evans, President and CEO of our partner SIG, to Sydney in early September for a terrific event---SIG's Sydney Regional Roundtable on September 7 and 8

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Will a Double-Dip Recession reverse the trend of buyers "delaying outsourcing" during a slump? Here are 10 factors to consider...

Will a Double-Dip Recession reverse the trend of buyers "delaying outsourcing" during a slump?  Here are 10 factors to consider...

Organizations have always been wary of outsourcing during recessions. While today it delivers cost-reduction to clients in spades (proven emphatically during our recent state-of-outsourcing study), many organizations have proven, in the past, to push it down the priority-list of radical cost-reduction measures, when they fear for their very existence. However, with the threat of a "Double-Dip" recession very much a grim reality, HfS believes this cycle is likely to be broken.

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Is the outsourcing industry really still that clueless about cultural issues? Or high time to change that record...

Is the outsourcing industry really still that clueless about cultural issues?  Or high time to change that record...

In Brandi Moore’s “painful” interpretation of the joint research we did with Softek about Latin America as a sourcing destination, she manages to disparage an entire industry, ignore the facts, offer tired examples as brilliant self-aggrandizement, and demonstrate a poor understanding of her supposed field of expertise (culture). We often take a tongue-in-cheek approach to our coverage here, but we take the accuracy of our research and reporting very seriously.

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The undisputed facts about outsourcing, Part 6: Europeans love money, but hate change

The undisputed facts about outsourcing, Part 6: Europeans love money, but hate change

What's driving outsourcing decision-making across the world? HfS Research's new study on global outsourcing adoption reveals some key regional differences

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Sourcing to Latin America: Everything you ever needed to know in 60 minutes

Register now!

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Genpact looks for added bite with Tiger

Genpact looks for added bite with Tiger

After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company's current COO, and long-serving member of the leadership team

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EXL eyes the enterprise BPO market with acquisition of OPI and the world's second-most intelligent people

EXL eyes the enterprise BPO market with acquisition of OPI and the world's second-most intelligent people

EXL and OPI, two of the smaller Finance and Accounting BPO (F&A BPO) providers, and both recently touted as acquisition candidates in HfS Research's 2011 F&A BPO market landscape, have tied the knot in a surprising merger, in this rapidly-consolidating and transmutating BPO market

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Why HfS is the first analyst to deliver real-time BPO price-benchmarking

Why HfS is the first analyst to deliver real-time BPO price-benchmarking

HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and banking

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Genpact spurns its suitors to IT-enable its BPO, with India's third largest acquisition

Genpact spurns its suitors to IT-enable its BPO, with India's third largest acquisition

So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?

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