Category Archives: Sourcing Locations

Nearshore Nexus... not to be nixed

Nearshore Nexus... not to be nixed

Kirk Laughlin is beaming up the nearshore superstars in New York on April 19th

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India’s Sourcing Leaders: The new Phoenicians?

India’s Sourcing Leaders:  The new Phoenicians?

The Phoenicians were among the greatest entrepreneurs of their time who dominated the trade of the ancient world and founded colonies throughout the Mediterranean. We will never see the likes of them in the modern business world, where a nation of business hungry folk could possibly develop their own real estate within today’s Global 2000 organizations through savvy barter of their own wares. Or will we?

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Obama's in-sourcing initiative: does it have the teeth to rescue the US IT industry?

Obama's in-sourcing initiative: does it have the teeth to rescue the US IT industry?

As per usual, election year brings up the age-old argument about how to combat the "threat" of outsourcing. Isn't now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact?

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The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”

The Sourcing Raj Part II: “You don’t have to be Indian to be a global outsourcing provider!”

We complete our investigation into the dominance of India in the world of outsourcing, and whether or not the game's up for non-Indian providers to come back into the picture

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Infy procures Portland to soup up its sourcing

Infy procures Portland to soup up its sourcing

InfosysBPO has made its first substantial investment in the sourcing and category management space, picking up the lead Australasian provider Portland Group for $37m.

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It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

It may be for life, but will there be innovation, as TCS inks the mother of all insurance BPO deals

TCS' insurance services delivery subsidiary, Diligenta, has become wedded to in a 15-year, $2.2bn, 1900 employee life and pensions BPO engagement with the UK's Friends Life. This represents the largest life and pensions BPO engagement by a considerable margin, eclipsing the $1.1bn Prudential contract awarded to Capita in 2007. We believe this move from TCS signals a sea-change in the industry with regards to the growth strategies and ambitions of the leading BPO providers.

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Too late to compete with the Sourcing Raj? (Part I)

Too late to compete with the Sourcing Raj? (Part I)

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Aird aired. Part II

Aird aired.  Part II

Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.

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Aird aired. Part I

Aird aired.  Part I

Part I of the HfS Research interview with Dr. Charles Aird, Global and US Practice Leader for PricewaterhouseCoopers Shared Services and Outsourcing Advisory

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Genpact drives a Nissan into HRO

Genpact drives a Nissan into HRO

Genpact has been working with Nissan for more than six years, providing finance and accounting, procurement, customer service, supply chain and analytics services. So adding HR services seems a natural extension of these services - even though Genpact has limited client experience of multi-process HRO.

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