Category Archives: Sourcing Locations

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t

While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big picture

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2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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You mean outsourcing's not all about making big corporate profits? Meet Leila Janah...

You mean outsourcing's not all about making big corporate profits?  Meet Leila Janah...

One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.

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Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

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Time to help those poor Americans understand those British niceties...

Time to help those poor Americans understand those British niceties...

It's nearly 10 years since I ventured back to these shores, and to celebrate, I decided it was time to reveal to the many unsuspecting Americans what we British really mean when you think we're being nice and polite...

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Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industry

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Dr Charlie airs the BPO potential of East Africa, Part 2

Dr Charlie airs the BPO potential of East Africa, Part 2

The exploits of "Dr Charlie", alias the Last King of Sourcing, Charlie Aird, who completes his diaries from his recent sabbatical to East Africa

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Has Infy got its mojo back? Let's ask Shibu...

Has Infy got its mojo back?  Let's ask Shibu...

We got a few minutes with Shibu, CEO of Infosys, to find out what's going on under the Infosys hood these days

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Join HfS for some serious onshore Momentum this September

Join HfS for some serious onshore Momentum this September

Momentum 2013 is the inaugural industry event dedicated to one of the most politically-charged and compelling issues in the services business today – domestic sourcing of IT and BPO services in America. And, as you might suspect, HfS will be there stirring things up!

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Dr Charlie airs the BPO potential of East Africa, Part 1

Dr Charlie airs the BPO potential of East Africa, Part 1

How about exploring an entirely new continent for talent availability that can pull an entirely new lever of efficiency and potential value for your business: East Africa

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