While the USA and China are no surprise as their host the world's largest economies and businesses, the UK is the surprise mover, as political conditions have created a more competitive market to invest in support services. 

Arguably Europe's finest sourcing destination today celebrates 100 years of independence

All good things happened in America – it’s where dreams were hatched and made real. Fast-forward to present day and a new playing field being leveled for the next creation of wealth where data and AI is at th

New HfS Research covering 1477 industry stakeholders details the Automation-Impact Scenarios for the IT and BPO services industry across skill levels and countries

Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be created

From enthused to unsettled, service providers sober up as reality sets in

The analyst industry's most ambitious 2016 research agenda

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

Phil fersht talks to KPMG's Gary Novak and what he's learned being in China the last few years