Category Archives: SaaS, PaaS, IaaS and BPaaS

Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can...

If anyone can, Barbra McGann can...

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Murphy's BPO Law

Murphy's BPO Law

Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services

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Deconstructing your manual BPO activities for the As-a-Service Economy

Deconstructing your manual BPO activities for the As-a-Service Economy

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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The Ten Tenets Driving the As-a-Service Economy

The Ten Tenets Driving the As-a-Service Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please - Digital is not only changing the way we work, it's improving it

The world of work's just so much more interesting and rewarding today that it was even five years' ago

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Cooking up NASSCOM's $50 billion Bangalore biryani

Cooking up NASSCOM's $50 billion Bangalore biryani

Charles Sutherland shares thoughts on NASSCOM's ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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Cognizant's CEO Frank D'Souza talks to us about his recent $2.7bn shopping trip

Cognizant's CEO Frank D'Souza talks to us about his recent $2.7bn shopping trip

We grabbed a few minutes with Cognizant's CEO, Frank D'Souza, to talk about why his company made this move

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Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal...

Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal...

Cognizant has upped the ante; now it's time for the ambitious providers to open their war-chests

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