Category Archives: SaaS, PaaS, IaaS and BPaaS

New HfS Report - Desperately Seeking Innovation in BPO: Enterprises Speak Out

New HfS Report - Desperately Seeking Innovation in BPO: Enterprises Speak Out

Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor.

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HfS Research shows some analyst horsepower

HfS Research shows some analyst horsepower

HfS Research ranks 15th in the latest analyst "power rankings" by ARInsights, a dynamic content rich database that contains comprehensive information on 5,511 analysts from 694 different firms.

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A Cloudy Future for Microsoft?

A Cloudy Future for Microsoft?

Microsoft urgently needs to address its approach to Cloud Computing, together with the closely related tablet and smart phone markets, if it wants to avoid falling further behind the likes of Google and Apple in these interrelated markets.

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BPO’s billion dollar best-kept secret: Part II

BPO’s billion dollar best-kept secret: Part II

HfS Research CEO Phil Fersht interviews Xchanging CEO David Andrews

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BPO's billion dollar best-kept secret: Part I

BPO's billion dollar best-kept secret:  Part I

There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.

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Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?

Event Alert: Capgemini differentiates its BPO services on global delivery, but can it compete on price?

Capgemini is one of the largest and most well-known European IT/BPO service providers and consulting firms, with revenues of $10 billion, but has struggled in the past become a household name in the US. However, its recent aggression in the BPO market, resulting in notable client wins such as Bunge and Coca-Cola Enterprises, has helped elevate Cepgemini as a serious contender for global enterprise BPO engagements.

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Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?

Preaching Process with Pramod, Part III:  What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?

At long last, we come to the final part of our interview with Genpact's President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for today's budding sourcing executives.

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Innovation in BPO purgatory, Part III: the escape route

Innovation in BPO purgatory, Part III: the escape route

When it comes to achieving innovation when outsourcing, buyers need to identify where real innovation is possible, and where they only really need operational efficiency. Both buyers and providers need to be honest with themselves to determine whether they are truly prepared to invest in either achieving or delivering innovation. If not, stick to being operationally efficicient and stop talking about an innovation game-plan that will never happen.

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Wip-ping sourcing into shape with Suresh Vaswani

Wip-ping sourcing into shape with Suresh Vaswani

If anyone had told you a few years ago that Wipro would have a market cap of more than $30bn, you would have made a few discreet calls to their doctor, or perhaps their math teacher. But today, the Bangalore-headquartered firm has firmly shed the tag of That Indian IT firm which makes the diapers, to become a genuine leading global IT services and BPO enterprise, with 105,000 employees.

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NetSuite – the new admiral of BPaaS, Part II

NetSuite – the new admiral of BPaaS, Part II

The cost of managing IT infrastructure is four to five, or even ten times the license cost. It’s enormous. We’ve eliminated all the cost to manage this stuff, so that’s a huge advantage for BPOs

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