Category Archives: SaaS, PaaS, IaaS and BPaaS

Europe's finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who's sourcing smarter?

HfS Blueprint Cambridge

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius College

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A little bit of HR heaven as Kutik tackles the toughie from Southie

Bill Kutik Talks with Christa Degnan Manning

Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systems

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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Five reasons automation may replace BPO, with Charles Sutherland

Five reasons automation may replace BPO, with Charles Sutherland

Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS' Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation

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The Indian majors double their market share in just four years - what's the secret and can they be stopped?

The Indian majors double their market share in just four years - what's the secret and can they be stopped?

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Moving mountains with Mike, part 1

Moving mountains with Mike, part 1

Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino

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The Progressive BPO Train has left the Station - is IBM on it?

The Progressive BPO Train has left the Station - is IBM on it?

We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Automation killed the gamification star

Automation killed the gamification star

Even back in '79 the world was already beginning to zone in on the power of automation

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Industry analysts: a new world order is already coming

Industry analysts: a new world order is already coming

The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has

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