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Category: OneOffice
Genpact gets Right to the Point to bring the front and back office together… as OneOffice
We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.Read More
How business and IT teams need to work together to develop real AI capability
The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guideRead More
Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla
Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable Read More
Want to survive the AI era? YOU have a simple choice to make…
There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understandingRead More
When did you earn the right to stop learning new skills and abilities?
Have we entered an environment where everyone loves to talk about change, but most aren't actually doing anything about it?Read More
Forget Brexit…Immerse yourself into the Hyper-Connected Economy at the HFS European Summit
Forget Brexit folks... the HFS European Summit is next week! Be there or be confusedRead More
Fishing for digital dominance… meet Brian
Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agencyRead More
Are call centers cool again? Teleperformance, Concentrix and SYKES lead the first Top Ten for customer engagement operations
Enterprises must navigate the changing of the guard for intelligent customer experience servicesRead More
Accenture, IBM, EY, KPMG and Cognizant lead the digital change imperative
HFS shortlisted and assessed 10 leading providers' digital change management prowess: Accenture, Capgemini, Cognizant, EY, Genpact, IBM, Infosys, KPMG, TCS, and WiproRead More
Holding the automation cards… Meet Francis
Francis Carden is the robotics guy leading Pega's development in the space. He talks to HFS CEO, Phil FershtRead More
