It’s Bots-in-Seats as IBM, Cognizant, Accenture, TCS, Infosys and Tech Mahindra lead the HFS TOP 10 Cognitive Assistants
Chatbots are dead - long live cognitive assistantsRead More
Time to kick out quadrants, paralyse peaks and wash away waves. Hello HFS TOP 10
HFS is out of the quadrant business, unveiling the relevant way to rank vendor performance: The HFS TOP 10Read More
Tinker, experiment, explore, then disrupt: The Hyper-Connected Enterprise will be driven by Intelligent Automation.
The "Future of Work" is merely a phased transformation of the presentRead More
HfS slam dunks with Stevie!
HfS is delighted to welcome Steve Dunkerley to lead the FORA leadership roundtables and summitsRead More
Concentrix gets up close and personal with Teleperformance with its Convergys acquisition
Just a couple of weeks after Teleperformance splashed $1 billion in Intelent we finally see Convergys gobbled upRead More
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Keep up-to-date with the finest change-agent research on RPA, blockchain, AI... and much moreRead More
Accenture, IBM, Cognizant, Infosys, Wipro and TCS lead the first Digital OneOffice Blueprint
HfS releases the first official blueprint rating of leading service providers offering multi-functional OneOffice capabilitiesRead More
The G2000 is still cost-obsessed, but getting there now depends on process robotics, predictive data, OneOffice alignment and a whole lotta pain
Sometimes ripping out the very fabric of what got you here is what you have to do to survive in the futureRead More
The why, the what and the how of the HfS Digital OneOffice
The HfS Digital OneOffice operating framework is the HfS vision for the business operations endstate for #digital organizationsRead More
Offshore outsourcing died with Trump. Now value-based partnerships are rising from the ashes…
New data from the HfS/KPMG State of Industry study shows IT offshoring slipping from 20% to 5% growth over just the past four yearsRead More