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Category: IT Outsourcing / IT Services
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Are you ready for a real Governance Academy?
We've officially launched the HfS Governance Academy; an advanced series of instructor-led online and classroom-based training services designed to help HfS Research's global enterprise clients govern their outsourcing and shared services environments more effectivelyRead More
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Dr Charlie airs the BPO potential of East Africa, Part 1
How about exploring an entirely new continent for talent availability that can pull an entirely new lever of efficiency and potential value for your business: East AfricaRead More
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Forget business outcomes and innovation for now… most enterprises just want to get beyond adequate first
Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today's wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providersRead More
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Losing the war for talent: Why offshore providers come up short onshore
The need to hire and develop quality onshore account management and delivery personnel is becoming the crucial differentiator in today's ever-tightening outsourcing marketplace. Those that can win this talent war will be the ones who can truly move beyond yesterday's flagging outsourcing model.Read More
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Are YOU ready for dreamSource?
Today, we're proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers... in Westchester County, New York, next SpringRead More
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Captain Cliff of the Sourcing Enterprise Part IV… The Final Frontier
Let's boldly go to the final frontier of our discussion where KPMG's Cliff Justice talks about how the world of "outsourcing" has changed in today's economyRead More
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So… who’s got the bottle to buy HP’s BPO services business?
In today's commodotizing market for IT and business services, HP's services business can only really look to defend what it still has against the encroaching competitive bite of the likes of Accenture, Cognizant, Genpact, IBM, TCS etc. However, there is one option that could revitalize its legacy: merge with one of the market leaders. Read More
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Alsbridge digs deep into the guts of the Cloud with Telwares acquisition
A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge's announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.Read More
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Can we ever get back to the “thinking” workforce?
Many of today's businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business. Read More
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A new Indian marketing model – pounding anyone with a pulse with PowerPoint
Just when you thought it may be safe to give up a couple of days of your life to get to know a service provider better, one of the Indian majors has added a whole new dimension to the sales cheese game.Read More
