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Category: IT Outsourcing / IT Services
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So… are these the world’s best outsourcing advisors?
The IAOP has announced it's 2013 "best outsourcing advisors", and kudos to my former employer, Deloitte, for coming top. Credit has to go out to Peter Lowes and his Outsourcing Advisory Services group for their achievement. In addition, KPMG's Shared Services and Advisory Group, led my Cliff Justice, finished in second place - a strong showing and justification of their 2011 acquisition of EquaTerra. The biggest surprises, however, are the absences of ISG, the largest transaction advisor of outsourcing contracts, and PwC...Read More
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Congratulations and welcome to Christa, Ned, Tom and Jamie!
It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become todayRead More
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The dreamSource files… you really think, in three months, you can transform what took us 30 years to build?
Welcome to dreamSource, where 73% of providers worry they may get fired for only delivering what was agreed in the contractRead More
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Outsourcing Executives: What’s your career narrative?
I’m obsessed by careers. I spend time trying to make sense of the various and sundry twists and turns that the life’s work of those in our industry seem to take. And I look closely for patterns. Read More
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The dreamSource countdown… Meet Mads
Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA LogisticsRead More
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Why American firms are more progressive with outsourcing than the Europeans and Asians
Why is it always the Americans at the head of the queue when it comes to increasing quarterly profit margins? But, even more intriguingly, why are they also leading the way when it comes to attempting to improve their capabilities when they outsource? Our recent State of Outsourcing Study 2013, conducted with the support of KPMG, clearly shows the differing mission-critical business motivations across the main three global regions, when it comes to outsourcingRead More
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156 billion reasons why Lars and SAP were never meant to be
Lars leaving so quickly symbolizes SAP's struggle, in my mind, to change its culture and approach to disruptive business models. The economics of the cloud cannot print anywhere near as much money for our German friends as the current legacy ecosystem of clunky enterprises, whose IT managers simply do not want to invite change or disruption. If your clients don't want to change, why should you?Read More
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HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers
It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm's $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.Read More
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Why the Indian W-I-T-C-H providers have yet to break the IT Services Top Ten
It would be easy to forgive anyone for assuming that the Indian services majors Wipro, Infosys, TCS, Cognizant and HCL (aka the "WITCH" providers) are dominating the global battle for services supremacy, given the hype that surrounds India’s dynamic IT outsourcing economy. However, In spite of their impressive growth over the past ten years, none of the WITCH providers have yet to make the HfS Top 10 of global IT services firms, despite dominating the application development and management businesRead More
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Frankly, Malcolm Frank… Part 1
Cognizant's Malcolm Frank talks to HfS Research's Phil Fersht about the Cognizant growth story and how the firm is trying to stay ahead of the gameRead More
