Category Archives: Digital Transformation

The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

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HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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The future of work is about capabilities you (should) already have

Fries with that?

New workforce trust is all about initiative, attitude, personality and trust

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Let's get lean digital with Shantanu

Shantanu Ghosh, SVP CFO Services and Consulting, Genpact

Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

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Twelve ways to survive the race to irrelevance - download your life jacket now!

cambridge-report-promo

We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University

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How digital is transforming finance - Exclusive insights from our latest study

Digital Finance Webinar Blog

Join experts from HfS, Genpact, Mondel?z and KPMG as they discuss the findings from recent research that shows how digital technologies are delivering competitive advantage in the finance function

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It's time we started Being As-a-Service

Being-as-a-Service

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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