Category Archives: Digital Transformation

Can HPE + CSC dominate the digital underbelly, or has that ship sailed?

Digital Underbelly

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

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Futurist Gerd Leonhard to keynote at HfS Cognition this September

Futuring Gerd Leonhard will keynote at HfS' Cognition Summit this September

Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this September

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Accenture, Xerox, NGA HR, Aon Hewitt and ADP make the HR Operations-as-a-Service Winner's Circle

HR Ops_Axis

HfS Research's Mike Cook authors the 2016 HR Operations-as-a-Service Blueprint

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The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations

john-lyly

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint

Click to enlarge.

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

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The future of work is about capabilities you (should) already have

Fries with that?

New workforce trust is all about initiative, attitude, personality and trust

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Let's get lean digital with Shantanu

Shantanu Ghosh, SVP CFO Services and Consulting, Genpact

Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

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Twelve ways to survive the race to irrelevance - download your life jacket now!

cambridge-report-promo

We managed to crack the code on surviving in these disruptive times - in twelve simple steps - at Cambridge University

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