Category Archives: Digital Transformation

What's the real impact of Digital Technologies on Outsourcing and Shared Services?

What's the real impact of Digital Technologies on Outsourcing and Shared Services?

The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

Comment

Cognizant, Sitel and TCS rock the retail operations Winner's Circle

Cognizant, Sitel and TCS rock the retail operations Winner's Circle

HfS unveils Blueprint Report on Retail Operations Services

Comment

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

Comment

Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

The services world has already started to change - and those who are only just realizing this may already be too late

Comment

Apple goes all corporate on us

Apple goes all corporate on us

I wanted to draw your attention to HfS' enterprise mobility analyst, Ned May, who focused on the simple fact that this alliance finally gets Apple into the enterprise through the front door

Comment

The new table-stakes: Fixing the Analog Present for a Digital Future

The new table-stakes: Fixing the Analog Present for a Digital Future

Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

Comment

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

Comment

Parikh preaches, prophesizes and prognosticates… Part 2

Parikh preaches, prophesizes and prognosticates… Part 2

The final part of Phil Fersht interviewing Avasant CEO Kevin Parikh

Comment

The digital failure of today's operations talent: two-thirds of enterprises are falling short

The digital failure of today's operations talent: two-thirds of enterprises are falling short

A Digital talent crunch is coming and this could get ugly for some

Comment

Parikh preaches, prophesizes and prognosticates... Part 1

Parikh preaches, prophesizes and prognosticates... Part 1

Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)

Comment