Category: Digital Transformation
Nigel’s North Star approach is guiding the GenAI path
We sat down with Nigel Vaz, the visionary CEO of Publicis Sapient, to delve into the burgeoning world of generative AI (GenAI) and its profound implications for the business landscape and the broader world at large. Companies like Publicis Sapient are thoughtfully leading the GenAI charge by developing toolsets and talent, evolving their mindsets to embrace a culture of learning and unlearning, and being mindful of the risks and downsides so they can help their clients do the same. Read More
Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage
The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth.Read More
Retail and CPG firms turn to innovation to combat the digital dichotomy
The HFS Horizons: Retail and CPG Service Providers, 2023 report covers 24 leading providers helping their clients embrace innovation, devise new value streams, and realize value during these challenging times of rising costs, interest rates and rapidly changing consumer expectations.Read More
IDP goes beyond document processing to unlock insights from masses of data
HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises.Read More
Ray Kurzweil to Keynote the HFS Spring Summit 2024!
We are thrilled to announce Ray Kurzweil as our first confirmed keynote at the HFS Spring Summit 2024, scheduled to take place from May 8th to May 9th in New York.Read More
Industry Cloud must be about value creation, not re-badging IP… Unveiling the HFS Industry Cloud Continuum
Many hyperscalers and service providers are merely repackaging and rebadging existing IP and marketing it as “Industry Cloud.” However, at HFS we believe Industry Cloud can become the Holy Grail for Cloud-native transformation, but only if the focus is on new business models and value chain disruption.Read More
2023 is the year of ‘The Autonomous Enterprise’ as economics trigger change
Inflation-driven pressures will likely culminate in a huge wave of job reductions, sparking the demand for autonomous technologies to fill the voidRead More
The OneOffice Data Cycle: Data is your strategy, automation your mindset, AI your autonomy
To be a truly autonomous organization, the principles of OneOffice hold truer than ever: workflows need to execute in real-time between customers and employees - and engage partners in your ecosystem. OneOffice is about understanding and discovering the data you must have to win in your market - right now in real-time - as the market environment keeps changing.Read More
Automation doesn’t dictate why we do things; It must dictate how we do them
10 years since HFS introduced RPA to the industry, and we’re finally focusing on automation as a value-lever that drives business outcomes. The pandemic has shifted the automation focus from creating efficiencies in the back office to delivering immediate business impact, where talent shortages can be overcome, where digital workflows can operate despite broken supply chains, and where businesses can function effectively in their virtual and hyperconnected ecosystems.Read More