Category Archives: Cloud Computing

Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?

This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service Economy

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

The biggest disruptive trend on the horizon is TRUST

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Did you get with the As-A-Service program in Chicago?

Next week, in Chicago, we will stare at that wall we've hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Is your Service Provider genuinely investing in As-a-Service Capabilities?

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can...

If anyone can, Barbra McGann can...

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Murphy's BPO Law

Murphy's BPO Law

Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services

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