Category Archives: Cloud Computing

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

The biggest disruptive trend on the horizon is TRUST

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Did you get with the As-A-Service program in Chicago?

Next week, in Chicago, we will stare at that wall we've hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Is your Service Provider genuinely investing in As-a-Service Capabilities?

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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If anyone can, Barbra McGann can...

If anyone can, Barbra McGann can...

Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm

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Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Why Cloud-centric services are critical to the survival of service providers in today's As-a-Service Economy

Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years

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Murphy's BPO Law

Murphy's BPO Law

Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services

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The Ten Tenets Driving the As-a-Service Economy

The Ten Tenets Driving the As-a-Service Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please - Digital is not only changing the way we work, it's improving it

The world of work's just so much more interesting and rewarding today that it was even five years' ago

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