Category Archives: Cloud Computing

Capgemini's new BPO General rocks up: Chris Stancombe

Capgemini's new BPO General rocks up:  Chris Stancombe

From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris Stancombe

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow

TCS breaks into the HfS Global IT Services Top 10, with Cognizant poised to follow

As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGI

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Why the outsourcing industry is so horrible at marketing itself

Why the outsourcing industry is so horrible at marketing itself

One fact I would challenge anyone on is the abject failure of the outsourcing industry to market itself

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The Indian majors double their market share in just four years - what's the secret and can they be stopped?

The Indian majors double their market share in just four years - what's the secret and can they be stopped?

It may be harder for some of the traditional providers to fight their way back into the services game than the Indian majors to continue their surge

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Is BPO on the brink of a technology revolution?

Is BPO on the brink of a technology revolution?

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Moving mountains with Mike, part 1

Moving mountains with Mike, part 1

Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino

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The Progressive BPO Train has left the Station - is IBM on it?

The Progressive BPO Train has left the Station - is IBM on it?

We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.

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Automation killed the gamification star

Automation killed the gamification star

Even back in '79 the world was already beginning to zone in on the power of automation

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Four make Winner's Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

Four make Winner's Circle for Enterprise Mobility Services: Infosys, Tech Mahindra, IBM and Accenture

HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner's Circle

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