Category Archives: Procurement, Engineering & Supply Chain Outsourcing

More hope less fear, please – Digital is not only changing the way we work, it’s improving it

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The world of work’s just so much more interesting and rewarding today that it was even five years’ ago

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Yes, it’s true… one in three Apple engineers is really Indian

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As Apple is growing, so is the scope of its Indian-centric IT outsourcing to support it’s ever-increasing needs

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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

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The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services

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Why offshoring is hotter than ever

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Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services

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Capgemini’s new BPO General rocks up: Chris Stancombe

Christopher Stancombe is Chief Executive Officer, BPO strategic business unit, Capgemini

From geophysics to BPO… HfS’ Phil Fersht interviews Capgemini’s new CEO for BPO, Chris Stancombe

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BPO: Pronounced dead, but still very much alive

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BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.

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Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes

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Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino

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2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

Are you feeling relephant?

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Failing at managing your extended enterprise?  Then click here to course correct

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

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Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

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When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-onset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to [...]

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Predicting and postulating potential procurement provider positioning post-Procurian purchase

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We wanted to spend some time thinking about the implications of the Accenture/Procurian merger for the other service providers in the Procurement Outsourcing marketplace

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Accenture procures procurement’s prize property: Procurian

Mike Salvino is Group Chief Executive, Business Process Outsourcing, for Accenture

This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing

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Prince Charles of Sutherland joins HfS to lead BPO strategy

Charles Sutherland is Senior Vice President, BPO Strategies at HfS (Click for bio)

Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.

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And here’s the 2013 Procurement Outsourcing Blueprint…

A big congrats to Accenture, IBM, Procurian, Infosys and GEP for making the Winners Circle

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Replay of “Outsourcing is DEAD! Long Live Outsourcing…”

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Click here for the replay & Click here for the slides. Enjoy!

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Welcome to Gautam’s city

Gautam Thakkar is Chief Executive Officer and Managing Director, Infosys BPO (Click for bio)

We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward

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The dreamSource files… Gartner only focuses on “step 1″ for outsourcing. We’re all way beyond that

How could you fail to trust these gentlemen?

And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance

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HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

Jamie Snowdon is Applications Services guru, HfS (click for bio)

Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017

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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

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Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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