We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
As Apple is growing, so is the scope of its Indian-centric IT outsourcing to support it’s ever-increasing needs
The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different
We wanted to spend some time thinking about the implications of the Accenture/Procurian merger for the other service providers in the Procurement Outsourcing marketplace
Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.
A big congrats to Accenture, IBM, Procurian, Infosys and GEP for making the Winners Circle
We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance