The world of work’s just so much more interesting and rewarding today that it was even five years’ ago
As Apple is growing, so is the scope of its Indian-centric IT outsourcing to support it’s ever-increasing needs
The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different
We wanted to spend some time thinking about the implications of the Accenture/Procurian merger for the other service providers in the Procurement Outsourcing marketplace
Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.
A big congrats to Accenture, IBM, Procurian, Infosys and GEP for making the Winners Circle
We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forward
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance
Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017
Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.