Category Archives: Procurement, Engineering & Supply Chain Outsourcing

The HfS 2016 Blueprint Research Agenda …at your service

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The analyst industry’s most ambitious 2016 research agenda

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Meet the Fresh Prince of Capgemini… Mike Small

Mike Small is the Global Sales Officer, BPO at Capgemini

Mike Small, Global Sales Officer, BPO at Capgemini talks to Phil Fersht of HfS

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Provider, provider on the wall, who’s delivering Trust for Digital?

HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm


Good heavens, it’s Liz Evans…

Liz Evans

Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management

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#Crazymergerideas – Infopact or Genosys?

Two CEOs clearly up to no good... Genpact's Tiger Tyagarajan (left) and Infosys' Vishal Sikka (right)

What if Infosys and Genpact got a little more intimate with each other…


Infosys, HCL, TCS, and Tech Mahindra make the first Engineering Services Winners Circle


HfS unveils the industry’s first Blueprint into Engineering Services Outsourcing

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Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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Procurement makes its move to As-a-Service…. so who’s leading the market?

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The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service Economy


The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it


Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015


60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.


More hope less fear, please – Digital is not only changing the way we work, it’s improving it


The world of work’s just so much more interesting and rewarding today that it was even five years’ ago


Yes, it’s true… one in three Apple engineers is really Indian


As Apple is growing, so is the scope of its Indian-centric IT outsourcing to support it’s ever-increasing needs


Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

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The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services

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Why offshoring is hotter than ever


Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services


Capgemini’s new BPO General rocks up: Chris Stancombe

Christopher Stancombe is Chief Executive Officer, BPO strategic business unit, Capgemini

From geophysics to BPO… HfS’ Phil Fersht interviews Capgemini’s new CEO for BPO, Chris Stancombe


BPO: Pronounced dead, but still very much alive


BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.


Is BPO on the brink of a technology revolution?

Crossing the Chasm

Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes


Moving mountains with Mike, part 1

Mike Salvino is Group Chief Executive, BPO at Accenture (click for bio)

Phil Fersht interviews Accenture’s Group Chief Executive for BPO, Mike Salvino


2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff

Are you feeling relephant?

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes


Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Failing at managing your extended enterprise?  Then click here to course correct

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different