The analyst industry’s most ambitious 2016 research agenda
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm
Phil Fersht interviews Liz Evans, KPMG’s leading practitioner for governance and relationship management
The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service Economy
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
As Apple is growing, so is the scope of its Indian-centric IT outsourcing to support it’s ever-increasing needs
The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared services
BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years’ away from being put to bed.
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomes
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different