These two firms need to be slammed together with an urgency and focus not yet seen in our industry
The HfS analyst team demands 10 big things the services industry needs to address in 2016
If I have to hear another advisor, lawyer or provider sales executive whining about their lack of business, I am just going to tell them straight – “You’re a dinosaur, you are selling a capability from a bygone era. The reason clients don’t call you anymore is because you are not offering them what they […]
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations