The analyst industry’s most ambitious 2016 research agenda
If I have to hear another advisor, lawyer or provider sales executive whining about their lack of business, I am just going to tell them straight – “You’re a dinosaur, you are selling a capability from a bygone era. The reason clients don’t call you anymore is because you are not offering them what they […]
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations
TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht
Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process Automation
Operations are becoming standardized, cloudified and robotized – and if we can’t reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.