HfS unveils the first ever industry report on SuccessFactors services
The HfS analyst team demands 10 big things the services industry needs to address in 2016
If I have to hear another advisor, lawyer or provider sales executive whining about their lack of business, I am just going to tell them straight – “You’re a dinosaur, you are selling a capability from a bygone era. The reason clients don’t call you anymore is because you are not offering them what they […]
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security Realm
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations