Category Archives: Cloud Computing

Why the Indian WITCH providers have yet to break the IT Services Top Ten

June 8th, 2013
Jamie Snowdon is EVP Research, HfS

It would be easy to forgive anyone for assuming that the Indian services majors Wipro, Infosys, TCS, Cognizant and HCL (aka the “WITCH” providers) are dominating the global battle for services supremacy, given the hype that surrounds India’s dynamic IT outsourcing economy. However, In spite of their impressive growth over the past ten years, none of the WITCH providers have yet to make the HfS Top 10 of global IT services firms, despite dominating the application development and management busines

6 Comments

HP and CSC beware: Dell is quietly becoming a major threat to the traditional IT services providers

June 2nd, 2013
Michael Dell is on a no-nonsense stealth services journey with his business

It is my personal belief that the likes of HP and CSC will be sweating from the oncoming threat from the Austin-based firm’s $8.5 billion services arm in the not-too-distant future, not to mention some of the flagging Indian firms struggling to rediscover their mojoes.

7 Comments

156 billion reasons why Lars and SAP were never meant to be

May 28th, 2013
Lars_Dalgaard_ex_SAP

Lars leaving so quickly symbolizes SAP’s struggle, in my mind, to change its culture and approach to disruptive business models. The economics of the cloud cannot print anywhere near as much money for our German friends as the current legacy ecosystem of clunky enterprises, whose IT managers simply do not want to invite change or disruption. If your clients don’t want to change, why should you?

36 Comments

Congratulations and welcome to Christa, Ned, Tom and Jamie!

May 22nd, 2013
hfs-announce

It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who’ve been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become today

7 Comments

Corsello OnDemand… on talent management, modern marketing and a little bit more

May 16th, 2013
"It's not all about social media, it's about everything that we do being be very integrated". Jason Corsello is VP Corporate Development & Strategy at Cornerstone OnDemand

Jason Corsello didn’t just turn out to be a great analyst and one of the original HR bloggers, but he’s now honing his knowledge to be a real strategist in modern marketing plying his trade leading strategy and marketing for Cornerstone OnDemand, one of the hottest Cloud-based HR tech firms on the Nasdaq today, specializing in talent management.

1 Comment

The dreamSource files… Gartner only focuses on “step 1″ for outsourcing. We’re all way beyond that

May 2nd, 2013
How could you fail to trust these gentlemen?

And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance

Leave a comment

The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant

May 2nd, 2013
Debbie_Rajesh

And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiative

Leave a comment

Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…

April 28th, 2013
Click to listen at noon Eastern time today

Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…

1 Comment

The dreamSource countdown continues… Meet Mads (Part II)

April 12th, 2013
Madelein Smit is ready for dreamSource... are YOU?

If you have recovered from the mental impairment caused by the really awful governance dancing, it’s time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing…. so let’s visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA Logistics

1 Comment

Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform

March 29th, 2013
HolyGrail

The role of the CMO is probably the most thankless job in the modern organization: company’s executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales.

Leave a comment

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

March 17th, 2013
Click to Enlarge

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

13 Comments

Why the mid-market is the mother-in-law of outsourcing

March 9th, 2013
I want the best SaaS platform, some great BPO and a bunch of data scientists...

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

15 Comments

HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

February 22nd, 2013
Jamie Snowdon is Director, Market Forecasting and Data Products at HfS Research

Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017

2 Comments

HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists

February 19th, 2013
AnalystEquity_Influence_Ratings

HFS Research was an outstanding performer in the Analyst Value Survey. Buyers of analysts’ services rate HFS Research as one of the most valuable providers, and one of a handful of firms whose influence grew most impressively in 2012

14 Comments

If outsourcing were an employee, it would be fired… Part 2

February 18th, 2013
It's never too late to find redemption...

So if you haven’t been fired yet, here’s how to avoid it happening…

2 Comments

Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem

February 9th, 2013
Tony Filippone

Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations.

1 Comment

Replay of the HfS/KPMG Banking & Financial Services webinar

February 6th, 2013
Lost-Boys-A

Missed last week’s Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

Leave a comment

Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

January 27th, 2013
Outsourcing-new-dawn

Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

24 Comments

Which planet are equity analysts from?

January 5th, 2013
I'm telling you... shipping back office work to India is going to be huge

Mars, Venus or Saturn…which planet are equity analysts from?

15 Comments

Are YOU ready for dreamSource?

November 15th, 2012
dreamSource_PR

Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring

Leave a comment