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TCS, EXL, Concentrix and Infosys set the As-a-Service pace for Insurance
HfS Unveils the 2015 Insurance-as-a-Service BlueprintRead More
The Progressive BPO Train has left the Station – is IBM on it?
We would have major concerns about IBM's positioning for Progressive BPO services, were IBM to seek to sell off the lower-margin elements of its F&A, Procurement or HR businesses, like it has with its customer services BPO business.Read More
HfS lands second spot in the Analyst Value Index
Second is good, it's where you can pose as the alternative to numero uno. It's like winning the silver medal for table tennis at the Olympics - and not being Chinese...Read More
Join HfS for some serious onshore Momentum this September
Momentum 2013 is the inaugural industry event dedicated to one of the most politically-charged and compelling issues in the services business today – domestic sourcing of IT and BPO services in America. And, as you might suspect, HfS will be there stirring things up!Read More
The rise of next-gen marketing outsourcing: digital media operations
Digital media marketing is in a state of constant change, and most organizations have yet to fully explore the growing potential.Read More
Don’t miss today’s web-debate – The Future of BPO
Are you ready for our next installment of HfS' Live and Unfiltered series, broadcast live infront of the HfS Research community?Read More
Expecting more from Procurement BPO? SpendMatters and HfS investigate
The struggle with procurement BPO has typically been the belief that either moving labor from higher to lower cost regions, or re-badging employees from corporate to a BPO provider, would alone be enough to achieve results. To tackle the issue we teamed up with HfS Expert Contributor, Jason Busch of SpendMatters fame. Jason also assumes the role of senior advisor for the coveted HfS Single malt Foundation, where he has excelled in his duties.Read More
HfS Podcast: 2011 Outsourcing Predictions
Join us as HfS Research discusses our predictions for 2011.Read More
Phil and Esteban—Desperately Seeking Innovation
What are you desperately seeking? Rosanna was Desperately Seeking Susan. Phil and Esteban? If you know them like we do, you know they're Desperately Seeking Innovation.Read More
BPO’s billion dollar best-kept secret: Part II
HfS Research CEO Phil Fersht interviews Xchanging CEO David AndrewsRead More
