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What Pokemon Go! can teach us about outcome-based performance management
The role of gamification in shift to higher quality and outcome-based performance management Read More
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Here, there, automating anywhere… meet Mihir
HfS Chief Analyst Phil Fersht sits down with Automation Anywhere chief, Mihir Shukla Read More
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HfS is named analyst of the year by our fellow professionals
Analyst relations pros voted for over 170 different individual analysts, and guess who won? Read More
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Learn about our 2017 research plans: the Year of Making it Real
The HfS analyst team will share our 2017 vision for the industry and our plans for the 2017 HfS research agenda. Read More
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It’s automation M&A time – Can the establishment suppliers risk not investing?
The market dynamics in the world of Intelligent Automation are hotting up. Two acquisitions within a single week and the market is awash with fresh rumors about more M&A.So what are the scenarios for the further market development in sourcing advisory and in Intelligent Automation? Read More
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Has the WAHA Security Conundrum Been Cracked?
The Work At Home Agent (WAHA) model of contact center outsourcing is increasing in adoption. Read More
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Blockchain Brings Us Into The Future, But Only After It Drags Up The Past: Interoperability Becomes An Actual Issue Again
The interoperability problems blockchain brings Read More
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As-a-Service takes a really big wet bite out of traditional IT Infra Management Services
As-a-Services Takes a Big Wet Bite Out of Traditional IT Services Market Read More
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So ISG bought Alsbridge. That happened
The last two large independent outsourcing advisors realized they needed to stop killing each other and would be far better off becoming one. Read More
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Predictive HR Tech Capabilities I Hope to Hear About
Predictive analytics capabilities in HCM Read More
