horse-logo
image
  • Home
  • Archive
    • 2023
    • 2022
    • 2021
    • 2020
    • 2019
    • 2018
    • 2017
    • 2016
    • 2015
    • 2014
    • 2013
    • 2012
    • 2011
    • 2010
    • 2009
    • 2008
    • 2007
  • About
  • Visit HFS Research
  • Search
  • It is time to stop doing nothing. It is time to act. We must support H.R. 8.

    May 27, 2022 | Phil Fersht

    Senators must move forward on this years-long legislative effort that would require background checks on all gun sales: H.R. 8. Read More

    Comment0

  • A $600+ billion new services market going begging for attention

    May 22, 2022 | Rohan Kulkarni, Phil Fersht

    The growth of enrollment in self-insured employer plans holds the tremendous promise of systemic change in US healthcare without the drama of national politics. It opens new opportunities for service providers, technology enablers, and consumers. It will unleash new business models, better health outcomes, and potentially address the runaway train of healthcare costs. Read More

    Comment0

  • Time for BPO to redefine itself as Business Data Services?

    May 10, 2022 | Phil Fersht, Saurabh Gupta

    Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them.  That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds. Read More

    Comment1

  • Our world is spiralling out of control… we must be a bit smarter to get through this

    April 30, 2022 | Phil Fersht

    All the excesses of the past 14 years are converging into a maelstrom of converging dynamics – the likes of which we have never experienced in such a worrying combination. The post-pandemic growth bubble has burst and we must open our eyes to the new reality of our business environment. Anyone who claims they can see what the world will look like in a year simply isn’t human. Or isn’t a robot either… We must recognize these are highly abnormal times and grind through them. Read More

    Comment1

  • It is time to party like it’s 2019 if we’re going to save the services industry

    April 17, 2022 | Phil Fersht

    Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it:  staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it. Read More

    Comment1

  • We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game

    April 16, 2022 | Phil Fersht, Saurabh Gupta

    Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges. Read More

    Comment0

  • Live from New York! It’s the HFS Super Summit, September 13 and 14

    April 15, 2022 | Phil Fersht

    On September 13 and 14, HFS will bring together enterprise leaders for a no-holds-barred, two-day HFS Super Summit. Live from New York! Read More

    Comment0

  • Outsourcing today is about providing your firm oxygen to stay alive, not cost savings

    April 09, 2022 | Phil Fersht

    In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. Read More

    Comment0

  • Bill aims to thrill by positioning ServiceNow as the Control Tower for Digi Transformation

    April 03, 2022 | Phil Fersht

    McDerm-not taking no for an answer: ServiceNow keeps pushing up the enterprise value chain Read More

    Comment0

  • Don’t you just love April the First!

    April 01, 2022 | Phil Fersht

    Such a special day for #fakenews Read More

    Comment0

Newer posts 1 2 3 4 5 6 … 188 Older posts

Subscribe to the Digest


SUBSCRIBE
Follow Phil Fersht on LinkedIn

Meet the Founder

RSS The Latest HFS Research

  • Medtronic automates lifecycle management to expand patient engagement
  • CMOs and CX leaders must fight for metaverse investment or face the boot
  • CX and EX an “infinite loop” for driving value as uncertainty looms
  • Privacy Policy
  • Disclaimer
  • Independence Statement
  • Copyright Notice

Copyright © 2007-2022 Phil Fersht unless otherwise noted.

Horses for Sources

Subscribe to Horses for Sources

Just share your name and email address. We’ll keep you updated.

By Phil Fersht

Maybe later