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  • Time for BPO to redefine itself as Business Data Services?

    May 10, 2022 | Phil Fersht, Saurabh Gupta

    Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them.  That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds. Read More

    Comment1

  • Our world is spiralling out of control… we must be a bit smarter to get through this

    April 30, 2022 | Phil Fersht

    All the excesses of the past 14 years are converging into a maelstrom of converging dynamics – the likes of which we have never experienced in such a worrying combination. The post-pandemic growth bubble has burst and we must open our eyes to the new reality of our business environment. Anyone who claims they can see what the world will look like in a year simply isn’t human. Or isn’t a robot either… We must recognize these are highly abnormal times and grind through them. Read More

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  • It is time to party like it’s 2019 if we’re going to save the services industry

    April 17, 2022 | Phil Fersht

    Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it:  staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it. Read More

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  • We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game

    April 16, 2022 | Phil Fersht, Saurabh Gupta

    Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges. Read More

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  • Live from New York! It’s the HFS Super Summit, September 13 and 14

    April 15, 2022 | Phil Fersht

    On September 13 and 14, HFS will bring together enterprise leaders for a no-holds-barred, two-day HFS Super Summit. Live from New York! Read More

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  • Outsourcing today is about providing your firm oxygen to stay alive, not cost savings

    April 09, 2022 | Phil Fersht

    In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business. Read More

    Comment0

  • Bill aims to thrill by positioning ServiceNow as the Control Tower for Digi Transformation

    April 03, 2022 | Phil Fersht

    McDerm-not taking no for an answer: ServiceNow keeps pushing up the enterprise value chain Read More

    Comment0

  • Don’t you just love April the First!

    April 01, 2022 | Phil Fersht

    Such a special day for #fakenews Read More

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  • HFS Research partners with Zoom to Improve Employee and Customer Experiences, and Eliminate the Mute Button

    April 01, 2022 | Phil Fersht

    Leading analyst firm to improve meeting quality, collaboration, and behavior Read More

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  • Celonis separates the wheat from the PAF to open up the Microsoft ecosystem

    March 30, 2022 | Reetika Fleming, Phil Fersht, Tom Reuner, David Cushman, Sam Duncan

    With SAP squarely in its rearview mirror, Celonis’s PAFNow acquisition allows it to tap an even bigger enterprise technology ecosystem... Microsoft   Read More

    Comment0

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