• India’s bloated IT services firms must learn from their startups to avoid GenAI meltdown

    February 27, 2024 |

    Having just spent a lovely week in India leading an HFS special event in Mumbai, followed by speaking at the Nasscom Technology Leadership Forum, I was overwhelmed with concern that so many leaders in India's services industry really have no concept of what is going to hit them. Indian support services could lose a million positions over the next couple of years as LLMs rapidly change how routine IT testing and coding work are delivered. Read More

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  • Can we reenergize the transactional workforce?

    February 13, 2024 | ,

    Why do so many employers feel shortchanged on performance and blame the remote work environment?  If their firms are failing and the remote environment is not improving performance, it really sounds like both leadership is failing to lead, and many employees are not performing either. Leaders need to trust their people and do all they can to get their staff to engage and collaborate, but staff also need to recognize this and motivate themselves to step it up and be engaging workers. Read More

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  • Francis chances with HFS!

    January 31, 2024 |

    We are thrilled to announce a significant addition to the HFS Research team, as we welcome Francis Carden as our new Chief Technology Evangelist. Francis brings with him a wealth of experience and expertise that will undoubtedly enhance our capabilities and benefit our clients.Francis brings four decades of invaluable experience in the realm of software automation, having co-founded successful companies such as Pixel Innovations and OpenSpan. In 2016, Pega acquired OpenSpan to launch its RPA capabilities, and Francis led Pega's digital automation and robotics business. Read More

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  • Are the Big 4 about to get their lunch eaten by GenAI?

    January 29, 2024 | ,

    Up until November 30th, 2022, the Big 4 consultants dined on the ineptitude of large enterprises to move bad processes into the cloud, while the Indian heritage outsourcers fed on the tasty scraps of supplying armies of low-wage talent at scale to keep these hulking institutions somehow functioning. Nothing has disrupted the cozy status quo of big enterprise technology transformations more than GenAI.  It has been a true leveler across the industry where suddenly everyone is operating on a level playing field, trying to convince the world they have a better GenAI story than their competitors. Our industry has been equalized, and a new set of winners are going to emerge... Read More

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  • One small hop for tech, one giant leap for mankind… can Rabbit’s Large Action Model disrupt how we get things done?

    Large Action Models (LAM) are the most exciting development in AI evolution since ChatGPT was launched. Having an AI assistant not dependent on islands of apps that do not integrate with each other is everything we've been crying out for... But the future potential of LAMs is a lot bigger than addressing this burning problem plaguing our smartphone lives - it also has significant implications for the future of enterprise tech.  It's just incredible that while Google, Meta, Microsoft, et al. are all working on the evolution of LLMs toward actions and problem-solving, a startup like Rabbit is allegedly ahead of them.Welcome rabbit.tech and step forward Jesse Lyu, who could well be the new Chinese Steve Jobs. Read More

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  • Only humans can make AI ‘ethical’. Machines make it transparent and accurate

    January 18, 2024 | ,

    Many tech firms and service providers have done themselves no favors by lumping ethics in the same ‘AI governance’ bucket as accuracy and transparency. In doing so, they have muddied the waters. Ethics, accuracy, transparency, and openness are fundamentally different. Hard-coding ethics into AI could prove an extraordinarily arrogant and risky thing for any human to attempt today.  Read More

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  • Process intelligence unlocks faster and better innovation with GenAI

    January 15, 2024 | ,

    When enterprises define their GenAI adoption roadmap, they must consider the value process intelligence can deliver if they want the technology to reach its full potential. Celonis Founder Alex Rinke sat down with Phil Fersht to talk about the value of partnerships with the likes of of LLaMA and Hugging Face, so it might get even easier to infuse process intelligence with your Generative AI plans. Read More

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  • HFS is intrepid… apparently

    January 06, 2024 |

    Leading marketing strategy firm Antics has positioned HFS Research as "Intrepid" in a recent analysis of the leading tech analyst firms. Read More

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  • The Truth might just help you win…

    December 25, 2023 |

    In 2024, I will push my team even harder to be brave and speak the truth in this world of bullish*t marketing, relentless hype, blatant lies, and swirl of nonsense.  We have more than doubled HFS since 2019, so there is one lesson to take away from this:  Truth sells! Read More

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