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Offshore has become Walmart… as Outsourcing becomes more like Amazon
In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom Read More
Don’t let digital burn-out kill your career
We are in serious danger of our careers becoming subdued and deemphasized in the current climate Read More
Cyber Ralph serving up some sparkle for HFS
Ralph Aboujaoude Diaz joins HFS to lead Cybersecurity Read More
Accenture, Capgemini, Cognizant, Infosys, HCL, TCS and Wipro adapting to the Virtual Economy; Atos, IBM and Tech M flat; DXC trends downwards
The services market for the virtual economy is only just ramping up, this is merely the hors d-oeuvre before the real feasting starts! Read More
Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic
The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capability Read More
Meet the billion-dollar baby process miner who steered clear of buying an RPA product
HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO Alex Rinke. Read More
The Revolution in Education and Work: Is it for Real?
Ravi Kumar and Tom Friedman share their insights on the changing complex nature of governments, enterprises and education systems... Read More
The Five Fundamental Changes that have Reset how we Work
We talk a lot about a “return to normal,” but deep down, we’re starting to suspect those days are gone for good... Read More
Nominations now open for the inaugural HFS OneOffice Awards!
Start your entry today. The inaugural HFS OneOffice Awards showcase teams and organizations that have embraced change, taken decisive steps, and transformed their processes and technology to take their businesses into the new era. Read More
EY, Accenture, Infosys, TCS and IBM lead the unchaining of supply chain services
The scope of innovation is expanding beyond the functional silos. It needs to extend beyond the four walls of your organization, and requires collaboration across multiple organizations with common objectives around driving entirely new sources of value Read More
