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Edward Brooks, Contributing Analyst, Legal Process Outsourcing Strategies
Ed Brooks is contributing expert advice and analysis on the growing Legal Process Outsourcing Market (LPO) for HfS Research's clients.Read More
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IDP goes beyond document processing to unlock insights from masses of data
HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises.Read More
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Time for BPO to redefine itself as Business Data Services?
Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them. That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds.Read More
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Why outsourcing has become hot again… and it’s all about automating to get to the cloud
Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloudRead More
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Time for the Foster posture as Mark puts his own stamp on IBM services
Join HFS CEO Phil Fersht in conversation with Mark Foster, SVP of IBM Services, to discuss the tidal push of transformation and your place in it.Read More
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RPA isn’t having a renaissance, it’s catalyzing broader White Collar automation and AI to top $16bn
RPA has opened the gateway for augmenting White Collar roles, now we're progressing far beyond thatRead More
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BORN again… it’s Ritesh Idnani
Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil FershtRead More
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The present and the future is… Robotic Business Outsourcing
Along comes the perfect new lever to unearth costs many had never thought possible to eliminate: RPA.Read More
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Seven deadly misnomers why these billion dollar RPA valuations are insane
The world has gone mad as UiPath claims a valuation of $3 billion. We proffer seven reasons why some people who struggle to understand RPA are losing their grip on reality.Read More
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The Intelligent OneOffice – the endgame for the new generation enterprise
Introducing the Intelligent OneOffice where the barriers between front, middle and back are forever going awayRead More