Almost two decades after its landmark acquisition of PwC Consulting, IBM Global Business Services (GBS) is now IBM Consulting. What may seem like semantics in the short term should bear fruit in the long.

The new Celonis – ServiceNow partnership blends operationalizing data science with the capability to design workflows in the cloud. 

With their partnership with AWS, Blue Prism emerges from the back office and aligns them with helping the immediate commercial needs for the enterprise. 

In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcom

HFS CEO and Chief Analyst Phil Fersht thought it about time he caught up with Celonis Co-Founder and Co-CEO  Alex Rinke.

We need to understand that data is the strategy and how the data cycle works to get us ahead of our markets

While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed

The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium

HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow Svs

Microsoft has announced it will immediately offer a free version of its Power Automate Desktop robotic process automation (RPA) application.