Creating a true OneOffice experience is the very foundation of operating as a digital or virtual organization, where there are no stovepipes, no silos, no breakpoints that prevent processes functioning end-to-end and data to flow freely across the organiz

Identifying your customers’ have-to-haves is the only path to follow in this market, but only once they know what there are

The automation game just changed – and most of you barely noticed.

Low code development platforms are platforms that allow the creation of automated workflows and software using visual and declarative statements instead of raw code to create the business or software logic.

Softomotive would give Microsoft both attended and unattended capabilities, a significant customer base and real credibility as an intelligent automation solution

APIs, humans and bots need to work within system parameters, or we're always going to have failures of scale like this one.  

if there’s ever been a time we needed a digital workforce to augment humans, it’s now as 54% of major enterprises we surveyed this month seek to increase their process automation investments

HFS examines the world of chatbots and their more sophisticated cousins, Digital Associates

Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlers

Automation tools can truly help make processes work effectively across disparate systems, once you have got rid of the awful process debt weighing down your organization