While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed

The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium

HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow Svs

We need to understand that data is the strategy and how the data cycle works to get us ahead of our markets

Microsoft has announced it will immediately offer a free version of its Power Automate Desktop robotic process automation (RPA) application.

Why we think SAP acquiring Signavio is a non-event and actually frees Celonis from its SAP shackles to inspire its loyal following

UiPath poised to become the first robotics platform to IPO in the US

Introducing the OneOffice Emerging Tech Platform

Creating a true OneOffice experience is the very foundation of operating as a digital or virtual organization, where there are no stovepipes, no silos, no breakpoints that prevent processes functioning end-to-end and data to flow freely across the organiz

Identifying your customers’ have-to-haves is the only path to follow in this market, but only once they know what there are