Category Archives: Intelligent Automation

Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix

Sitel buys SYKES. Now a CX juggernaut triumvirate emerges with Teleperformance and Concentrix

While scaling up to compete with Teleperformance and Concentrix is clearly the game-plan, Sitel/SYKES needs to focus on the value of the parts and integrate at speed

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Are you ready for the HFS OneOffice Digital Symposium?

Are you ready for the HFS OneOffice Digital Symposium?

The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposium

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Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings

Accenture, Infosys, KPMG, EY and DXC top the 2021 ServiceNow services rankings

HFS' IT services leader, Dr Tom Reuner has spent the past few months talking with an exhaustive quota of end-customers of ServiceNow, in addition to drilling into HFS' customer perception surveys, to draw up the definitive Top Ten guide to ServiceNow Svs

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OneOffice: Where data is the strategy, automation the discipline, AI the refinement

OneOffice:  Where data is the strategy, automation the discipline, AI the refinement

We need to understand that data is the strategy and how the data cycle works to get us ahead of our markets

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RPA is alive...With Super Marios to the rescue

RPA is alive...With Super Marios to the rescue

Microsoft has announced it will immediately offer a free version of its Power Automate Desktop robotic process automation (RPA) application.

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SAP acquiring Signavio is a cheap play to migrate enterprises onto S4/HANA. Instead it just handed the market to Celonis

SAP acquiring Signavio is a cheap play to migrate enterprises onto S4/HANA. Instead it just handed the market to Celonis

Why we think SAP acquiring Signavio is a non-event and actually frees Celonis from its SAP shackles to inspire its loyal following

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UiPath will finally find its true path as IPO beckons. Now can its leadership develop some humility to embrace this incredible opportunity?

UiPath will finally find its true path as IPO beckons. Now can its leadership develop some humility to embrace this incredible opportunity?

UiPath poised to become the first robotics platform to IPO in the US

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Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform

Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform

Introducing the OneOffice Emerging Tech Platform

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Without a Virtual OneOffice Organization, you won’t survive this Pandemic Economy

Without a Virtual OneOffice Organization, you won’t survive this Pandemic Economy

Creating a true OneOffice experience is the very foundation of operating as a digital or virtual organization, where there are no stovepipes, no silos, no breakpoints that prevent processes functioning end-to-end and data to flow freely across the organiz

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Surviving to win in this “Have-to-Have” Economy

Surviving to win in this “Have-to-Have” Economy

Identifying your customers’ have-to-haves is the only path to follow in this market, but only once they know what there are

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