Category Archives: Buyers' Sourcing Best Practices

How Robotic Process Automation has become a right dog's breakfast

Dogs Breakfast RPA

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane

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Social intelligence and reputation are the keys to survival in this automating world

Reality

Welcome to the socially-intelligent workforce, where your reputation is everything

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Hello As-a-Service Economy, goodbye Outsourcing, Part 2

State of Denial

We need to reach that pivot-point where business leaders make real, definition investment actions to change their operations

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Good heavens, it's Liz Evans...

Liz Evans

Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship management

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Hello As-a-Service Economy, goodbye Outsourcing, Part I

As-a-Service

HfS defines the Eight Ideals of The As-a-Service Economy and the evolution from legacy outsourcing

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HfS unveils the first application testing blueprint report

HfS-Blueprint Report-Application Testing Services_Axis

HfS unveils the first application testing blueprint report

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The lack of ethics in enterprise AI and intelligent automation

Click to Enlarge

We need to talk more openly about the future governance of artificially intelligent environments

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Making hay after the sun has set on legacy outsourcing... meet John Haworth

John Haworth, HfS

John Haworth, Chairman of the HfS Sourcing Executive Council, talks to Phil Fersht about why he joined HfS and the upcoming buyers' summit in Harvard Square

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Forget the sharing economy, we're in the uncaring economy

The Sharing Economy

People care mosy about enjoying the outcomes of what they pay for, not the efforts made to achieve those outcomes

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Our Dallas working summit really rocked... next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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