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Category: Sourcing Best Practises
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The future is about services, not software
Phil Fersht argues that most software products today have 10-50x the functionality clients need... hence the onus moves to how you work with it, more than which product you useRead More
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Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance GroupRead More
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How To Buy When You’re Not Sure What You’re Buying: HfS’ First Evaluation Of Blockchain Service Providers
Selecting A Services Partner For Emerging Blockchain ServicesRead More
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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red!Read More
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We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved?Read More
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Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community.Read More
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Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industryRead More
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Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
Automation is just part of the story as enterprises look to bring the back office in line with the middle and front - albeit a very important oneRead More
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The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
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Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'BrienRead More
