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Category: Sourcing Best Practises
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IBM’s acquisition of Apptio can shine if IBM Software and IBM Consulting work together to deliver cost-managed innovation at speed
HFS believes this is a good deal for both IBM and Apptio. IBM didn’t have much spend data; therefore, there is little overlap in terms of products. The ambition is bold. But the Holy Grail of operations is having an operational single pane of glass that includes automation and AI. If IBM can integrate all those acquisitions and get all that telemetry data out of its often highly specific domains, it can achieve strong differentiation in the market. Conversely, Apptio had hit a sales plateau as it struggled to scale its sales reach. Getting $4.6bn for hitting a plateau is too good an opportunity to turn down.Read More
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A modern-era lift and shift: Danske Bank seeks massive cost-to-income ratio improvement with the help of Infosys
As the IT services industry braces for a slowdown in 2023 with large deals taking eons to get completed, Infosys adds some renewed hope to ambitious service providers that big, meaty deals can still get thrashed out, with a 1,400 employee $450 million outsourcing engagement with Danske Bank. However, rather than basing a deal's value on tangible cost takeout from onshore–offshore employee displacement, firms like Danske have to look to other metrics to justify the cost. Those metrics are tied firmly to the technology and talent (aka “digital”) capabilities Infosys can bring to the table to make Danske a more innovative, efficient, competitive—and ultimately profitable bank.Read More
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Why lazy transactional lawyers should be very scared of GPT-4
In the land of the blind, the one-eyed lawyer will not be king for much longer. ChatGPT is exposing lazy people compared to smart, diligent ones, and lawyers are no exception to the rule – everyone is being held to account by their ability to use LLMs properly and professionally. Read More
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Which providers lead sourcing and procurement services in 2023?
The latest Sourcing and Procurement Horizons report is a snapshot of leading procurement service providers' sourcing and procurement services capabilities. The aim of CPOs is to realize the value of procurement beyond costs and savings. We assessed 10 service providers on their capabilities across a defined series of value propositions, execution and innovation, go-to-market strategy, the voice of the customer, and alignment with the HFS OneOffice criteria.Read More
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We’re already living in OneEcosystem, and if you don’t yet realize it, you may be out of the game
Enterprise innovation is moving beyond the walls of an organization as the “OneEcosystem” emerges.Read More
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And time for a real Infosys Saliloquy…
Phil Fersht interviews new Infosys CEO Salil ParekhRead More
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Ready to Learn to Change in New York this March?
We're excited to trigger the first nuclear tranche of speakers for the Future of Operations in the Robotic Age (FORA) Summit in New York, March 7-8Read More
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Sumitomo Group announces the largest-ever RPA deal, but is this really all RPA?
Major Japanese financial services conglomerate, Sumitomo, has announced an unprecedented RPA initiative with savings claimed to be in the hundreds of millions of dollars.Read More
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The first industry mandates for the Future of Operations in the Robotic Age
HfS has compiled the first mandates from the inaugural FORA Council session in ChicagoRead More
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The State of Automation and AI Study 2017: 400 operations leaders air the real deal
HfS unveils the 2017 The State of Automation and AI study: The C-Suite's Number One Strategic ImperativeRead More
