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Category: Outsourcing Advisors
Double-Dip Dynamics, Part II: The new tenets of outsourcing – process standardization, global flexibility and better technology
What is motivating buyers to outsource in this current climate? While eliminating cost is still is a huge fundamental, buyers are even more focused on achieving greater flexibility to scale their global operations as a prime motivating factor. Clearly, many executives are getting more experienced and skilled at driving an sourcing initiative, and are confident they can use the endeavor as a change agent to promote and implement much-needed change in their businesses.Read More
HfS is awarded IIAR Analyst of the Year for second year in succession
The International Institute of Analyst Relations (IIAR) 2012 analyst awards: HfS Research wins the individual award for "Analyst of the Year" for a second year in succession in addition to Outsourcing Analyst Firm of the Year.Read More
Here is The BPO Resource Center: breaking new ground in research, learning and debate
Today, we have launched The BPO Resource Center that's geared to become THE one-stop shop for anyone seeking to learn more about Business Process Outsourcing - without having to pay thousands of dollars for the privilege. Read More
Eight top tips to prevent outsourcing providers committing harakiri in the sales process
Let's save you nice outsourcing providers the time, trouble and expense of getting advice on how not to sell yourself, and give you all the advice you need, right here, right now - and for absolutely nothingRead More
Aird aired. Part II
Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.Read More
Aird aired. Part I
Part I of the HfS Research interview with Dr. Charles Aird, Global and US Practice Leader for PricewaterhouseCoopers Shared Services and Outsourcing AdvisoryRead More
Too many providers and advisors are being myopic with their clients and failing to understand their business pressures
Our latest study shows that many buyer executives are, in actuality, in violent disagreement with many provider and sourcing advisor executives that they their business leaders are too “short-term focused”Read More
Want to get smart about sourcing for Cloud?
This report authored by HfS Research and Loeb&Loeb provides both Business-function and IT executives with a detailed assessment of Cloud adoption strategies, an analysis of business benefits, concerns, challenges and contractual issues that need to be addressed and discusses the key service providers provisioning Cloud Computing services in today’s market.Read More
Cheap and quick please! Wizening buyers are seeking help from easily-accessible sources
When we ask them buyers they're foraging for help and information with outsourcing strategy-making in the coming months, the results are simple: they are turning to whatever sourcing are most easily-accessible and inexpensively-available to themRead More
Will a Double-Dip Recession reverse the trend of buyers “delaying outsourcing” during a slump? Here are 10 factors to consider…
Organizations have always been wary of outsourcing during recessions. While today it delivers cost-reduction to clients in spades (proven emphatically during our recent state-of-outsourcing study), many organizations have proven, in the past, to push it down the priority-list of radical cost-reduction measures, when they fear for their very existence. However, with the threat of a "Double-Dip" recession very much a grim reality, HfS believes this cycle is likely to be broken.Read More
