Category: Outsourcing Advisors

  • Let’s cut through the fluff and discover what’s really going in the sourcing industry

    January 25, 2011 |

    The "Amazing Horse Race" is the ultimate public bloodbath of the sourcing industry, as the "Buy team" defends the title it gloriously won last year in Edinburgh. However this time it's not going to be quite as easy...Read More

  • TPI + Compass: a new direction for outsourcing advisors, or more of the same?

    January 08, 2011 |

    With the increased focus on outsourcing advisory services from management consultants such as Deloitte, KPMG and PwC, the souped-up TPI/Compass creates a super-boutique that can compete effectively in the market for the complex enterprise engagements that require a lot of hourly-billable heavy-lifting. There’s little doubt this merger helps bolster TPI’s credentials as a serious player, now the big boys fancy their piece of the action. However, when we look at the current enterprise needs for outsourcing support, we see a dire need for enterprises to receive a mixture of consulting advice and data, served up in a less expensive, easier-to-digest format, than the $500-per-hour model.Read More

  • Real-estate Ron runs the rule on REFMO

    December 23, 2010 |

    Sourcing professionals should be very interested in REFMO because it is the second or third largest spend category of any company. Only recently has there been an opportunity to integrate the function. EquaTerra's Ron Walker talks to HfS Research to explain more...Read More

  • Congratulations Esteban!

    December 22, 2010 |

    We are pleased to announce the promotion of Esteban Herrera to the role of Chief Operating Officer for HfS Research. His vast experience advising sourcing customers, combined with his energy, enthusiasm, sense of humor and entrepreneurship will make him a popular pundit and analyst for HfS readers.Read More

  • Cloud is changing the future of outsourcing: 1000 organizations have spoken

    December 19, 2010 |

    Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the Cloud. This is driving a new inflection point in the provisioning of business services, that goes far beyond straightforward outsourcing.Read More

  • Is TPI’s Index reflecting the real BPO industry picture?

    December 16, 2010 |

    As a result of TPI's recent Q3 outlook, several industry colleagues expressed concern that TPI wasn't reflecting market reality, with particular reference to their claim that the BPO industry had taken a 15% nose-dive in 2010. New HfS Research data that encompasses all current Finance & Accounting (F&A) BPO engagements, reveals two key factors that cause us to question the reliability of the latest TPI Index's BPO outlook.Read More

  • Humbled, honored and embarassed!

    December 15, 2010 |

    Phil Fersht has been voted analyst of the year by 150 analyst relations professionals at the Institute of Industry Analyst RelationsRead More

  • And here are… HfS’ 2011 Outsourcing Predictions… on demand

    December 09, 2010 |

    nd here we are, like clockwork, jumping on the tackiest, lamest marketing exercise every analyst, consultant, CEO, and wannabe thought-leader always persists in doing... because you are supposed to gasp "Wow - they are predicting the future!"Read More

  • Get your RFP response singing… with Jolie

    December 02, 2010 |

    Nothing beats first impressions when a provider declares its intention to be your service partner. Read More

  • Everything you ever needed to know about today’s Finance and Accounting Outsourcing industry… but were afraid to ask

    November 26, 2010 |

    Phil Fersht will reveal new HfS Research industry findings from its 2010 FAO deal review and present the views and intentions of several hundred HfS research subscribers. Stan Lepeak, Claudio Altini and Rick Bertheaud will give you the low-down from their client discussions, in addition to revealing some snippets from their brand new FAO service provider performance study.Read More