Dear BPO industry,
Today, we have launched The BPO Resource Center that’s geared to become THE one-stop shop for anyone seeking to learn more about Business Process Outsourcing – without having to pay thousands of dollars for the privilege.
In fact, you won’t have to pay anything. This is intended to be the site where buyers, providers, investors, advisors, analysts, academics and politicians can swing by to peruse content, download reports, get engaged in dialog or even contribute their own research.
The BPO Resource Center is geared to become a genuine industry resource that encompasses best-practices, next-practices, worst-practices, news, industry data, views and research insight. However, what makes this sight really unique is that we’re opening up the content to the best minds in the business to share their learnings, and this includes other research analyst firms and academia. We’ve kick-started the site with a selection of recent BPO-related research reports, blogs and articles from HfS and will soon be populating this with research from our research competitors and academic peers.
And while we would love to be a non-profit charity for the outsourcing business (we’ll do that when we get rich and retire), we do occasionally need a little help from industry, and we’re delighted to announce that Accenture has become the first executive sponsor of the Center. And before you ask, they do not control or influence our content, they are simply great supporters of HfS as an industry voice and want to help support such a great resource to further the learnings of industry. Plus you get a lovely welcome video from the famous Mike Salvino, head of Accenture’s BPO business, when you log-on.
Many of you on the buy or sell side of outsourcing are great clients of ours and we cannot understate enough now much we value your support as we look to expand our knowledge-sharing for the development of the global sourcing business. The BPO Resource Center is the next stage in the development of the HfS platform as the pre-eminent portal for all things sourcing and shared services, and we strongly urge you to pay it a visit and sample several of the complimentary research reports and discussion pieces.
You’ll see some of the best work of the HfS BPO murderers row that include such reprobates as Tony Filippone, Esteban Herrera, Reetika Joshi, Deborah Kops and yours truly. And here’s the best thing: All you need to do is sign up once, and you’ll forever have free access to all the research, which we will frequently refresh. We’ve also assembled a smattering of the best recent blog posts on the BPO business.
I’d personally love your feedback on this site–what you like, how we can improve it, and anything else you can think of. Please feel free to drop me a line at [email protected].
Phil Fersht, Founder and CEO, HfS Research