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Category: OneOffice
Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)
A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital OneofficeRead More
Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do soRead More
Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards
Harman, Accenture and Atos are bossing IoT Services as the Digital OneOffice emergesRead More
Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impactRead More
How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
How to Get Started With Design Thinking in Shared Services and Outsourcing
Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.Read More
The Intelligent OneOffice – the endgame for the new generation enterprise
Introducing the Intelligent OneOffice where the barriers between front, middle and back are forever going awayRead More
Why the slogan “Fail Fast” is bullsh*t if you want to succeed with OneOffice
Don't “fail fast,” learn quickly.Read More
Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?”Read More
