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Category: OneOffice
Welcome to Judgement Day, where the real future of Outsourcing and the Digital OneOffice will be decided in NY this week!
Can we really “unlearn” the last two decades and change how we buy, sell, behave and operate? Come to NYC . this week to find out...Read More
NTT DATA speaks with an American accent while eating its own Digital Dog Food
Can NTT DATA live up to its new billing as one of the major tier 1 global service providers?Read More
Crush that cobol… at last a standard org chart for your disruptive digital hierarchy
HfS has just figured out how to construct all your fancy new digital job titles and reporting linesRead More
IBM, Accenture, Cognizant, Deloitte and Infosys lead the first Digital OneOffice™ Premier League
HfS has unveiled its first holistic view of service provider performances across the Digital OneOffice pillarsRead More
Unveiling the first ever Digital OneOffice Premier League (Webinar Replay)
A Special Webcast Event On Thursday 9th February, Where We Discuss The Future Outsourcing Framework: The Digital OneofficeRead More
Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
Retail Embraces the Digital OneOffice and Optimizing the In-Store Experience (NRF report)
Retail giants and small retail innovators, moving to OneOffice is about enabling the ability to support heightened customer expectations and often strengthening business fundamentals in order to do soRead More
Harman, Accenture and Atos are bossing emerging IoT Services, but we need real IoT algorithms and security standards
Harman, Accenture and Atos are bossing IoT Services as the Digital OneOffice emergesRead More
Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impactRead More
How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
